Join Today: Client Support Associate (Work From Home)
Job Highlights:Start Date: Immediate openings availableLocation: RemotePosition: Client Support AssociateCompensation: a competitive salaryCompany: Workwarp  About the job
Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the worldÂs best talent. Founded by two Stanford University graduates, Persona works with the worldÂs fastest-growing technology startups. Our clients are funded by some of the worldÂs top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the worldÂbuilding out their organizations and helping them reach the next level of success.
We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.
Who We Are:
The Persona team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement. We are a team of passionate problem solvers who love to build new things and ensure client satisfaction.
What WeÂre Looking For:
We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.
Responsibilities:
 Provide prompt, accurate, and friendly customer service.
 Respond to customer and vendor inquiries through text, calls, tickets, and emails.
 Handle escalated customer support concerns effectively.
 Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
 Utilize a customer-focused, needs-based approach to educate and support clients as needed.
 Maintain a strong work ethic with a total commitment to customer satisfaction daily.
Requirements:
 Less than one year of proven experience in customer support.
 Preferred experience in a customer-driven, remote work environment.
 Exceptional communication skills across telephone, email, and text, with high attention to detail.
 Strong technical/computer skills, including the use of multi-screen systems.
 Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
 Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
 Passionate about customer service and eager to learn new software.
 Fully fluent in English
 Ability to commit long-term and full-time
 Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
 This position is for serious, career-oriented candidates
What We Offer:
 Best salaries in the industry
 Permanent ability to work from anywhere in the world
 Opportunities for growth and advancement
 A fast-paced and collaborative environment
 Warm and friendly company culture
 Full benefits
Benefits at Persona:
 Health insurance subsidy
 Unlimited paid time off (paid sick and vacation leaves)
 Annual bonuses based on performance
 Monthly tech allowance
 Opportunity to be paid in your currency of choice
 Others depending on seniority Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the worldÂs best talent. Founded by two Stanford University graduates, Persona works with the worldÂs fastest-growing technology startups. Our clients are funded by some of the worldÂs top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the worldÂbuilding out their organizations and helping them reach the next level of success.
We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.
Who We Are:
The Persona team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement. We are a team of passionate problem solvers who love to build new things and ensure client satisfaction.
What WeÂre Looking For:
We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.
Responsibilities:
 Provide prompt, accurate, and friendly customer service.
 Respond to customer and vendor inquiries through text, calls, tickets, and emails.
 Handle escalated customer support concerns effectively.
 Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
 Utilize a customer-focused, needs-based approach to educate and support clients as needed.
 Maintain a strong work ethic with a total commitment to customer satisfaction daily.
Requirements:
 Less than one year of proven experience in customer support.
 Preferred experience in a customer-driven, remote work environment.
 Exceptional communication skills across telephone, email, and text, with high attention to detail.
 Strong technical/computer skills, including the use of multi-screen systems.
 Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
 Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
 Passionate about customer service and eager to learn new software.
 Fully fluent in English
 Ability to commit long-term and full-time
 Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
 This position is for serious, career-oriented candidates
What We Offer:
 Best salaries in the industry
 Permanent ability to work from anywhere in the world
 Opportunities for growth and advancement
 A fast-paced and collaborative environment
 Warm and friendly company culture
 Full benefits
Benefits at Persona:
 Health insurance subsidy
 Unlimited paid time off (paid sick and vacation leaves)
 Annual bonuses based on performance
 Monthly tech allowance
 Opportunity to be paid in your currency of choice
 Others depending on seniority Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now