Join Today: Bilingual Customer Service Representative
Role Snapshot:Position: Bilingual Customer Service RepresentativeCompensation: a competitive salaryLocation: RemoteStart Date: Immediate openings availableCompany: Workwarp  Bilingual Customer Support Representative
 100% remote EST or CST
 Need to be available between 8am - 6pm, Monday  Sunday (will be 40 hours per week...
Duration: 4+ months; strong potential to convert perm
Pay Rate: $20.00 per hour W2
 You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate
 This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.
 Proactively identify issues and potential failures and implement mitigation tactics
 Address merchant & delivery driver issues with empathy and urgency
 Spearhead & execute workflows that ensure we meet exceptional SLAs
 Identify trends & communicate findings to the broader teams to improve our processes
 Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
WeÂre excited about you becauseÂ
 Fluent in Spanish is required
 1-2 years of work experience in a fast-paced customer service role
 Comfortable with Google Sheets
 High School Diploma minimum; degree a plus
 Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
ÂWe work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
 100% remote EST or CST
 Need to be available between 8am - 6pm, Monday  Sunday (will be 40 hours per week...
Duration: 4+ months; strong potential to convert perm
Pay Rate: $20.00 per hour W2
 You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate
 This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.
 Proactively identify issues and potential failures and implement mitigation tactics
 Address merchant & delivery driver issues with empathy and urgency
 Spearhead & execute workflows that ensure we meet exceptional SLAs
 Identify trends & communicate findings to the broader teams to improve our processes
 Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
WeÂre excited about you becauseÂ
 Fluent in Spanish is required
 1-2 years of work experience in a fast-paced customer service role
 Comfortable with Google Sheets
 High School Diploma minimum; degree a plus
 Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
ÂWe work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now