Join Today: Bilingual Customer Service Associate (Spanish)
This is more than a job; it's a chance to accelerate your career as a Bilingual Customer Service Associate! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Customer Service Associate
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Team Lead
Your Schedule: Monday to Friday 8:00am to 4:30pm EST or 9am to 5:30pm EST
Your Compensation: $18.53/hour plus a competitive monthly bonus
Learn more about our awesome Customer... Service Department
What is the Career Development Rotation?
First Help Financials Career Development Rotation (CDR) is a structured program providing our full-time, bilingual employees an opportunity to experience different roles in multiple departments within the company. ItÂs a program that moves you across jobs every 12-16 months allowing you to gain exposure, develop new skills, and broaden your understanding of the companyÂs business operations. Participants starting in Customer Service will rotate to Funding.
First Help Financial, voted and certified as a ÂGreat Place to Work by our workforce for three years in a row, is adding a new partner to our Collections department to accommodate our remarkable growth! This individual will be communicating with our borrowers by placing collections calls and/ or correspondence in a fast paced, goal-oriented Collections Department.
What you will do:
Your responsibilities will be, but are not limited to:
 Provide customer service regarding issues in heavy traffic call center
 Responsible for opening clients' complaints
 Deescalate customer issues and escalate to appropriate manager if needed
 Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
 Meet defined department goals and activity metrics
 Daily / weekly reporting to direct supervisor
 Provide pay off quotes to dealers and customers
 Provide written account information as request by customers
 Answering inbound phone calls as needed
 Handle transfer of ownership
What you Bring:
 Demonstrated historical career stability
 Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
 Fluent in Spanish and English
 High school diploma or GED equivalent required
 Minimum of 1 year of related customer service experience
 Detail-conscious and task oriented mindset
 Commitment to excellent customer service to our customers and dealer partners
 Excellent written and verbal communication skills
FHF BenefitsÂ
 Great Perks  We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
 Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
 Growth - Company growth provides unprecedented career growth. FHFÂs extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Customer Service Associate
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Team Lead
Your Schedule: Monday to Friday 8:00am to 4:30pm EST or 9am to 5:30pm EST
Your Compensation: $18.53/hour plus a competitive monthly bonus
Learn more about our awesome Customer... Service Department
What is the Career Development Rotation?
First Help Financials Career Development Rotation (CDR) is a structured program providing our full-time, bilingual employees an opportunity to experience different roles in multiple departments within the company. ItÂs a program that moves you across jobs every 12-16 months allowing you to gain exposure, develop new skills, and broaden your understanding of the companyÂs business operations. Participants starting in Customer Service will rotate to Funding.
First Help Financial, voted and certified as a ÂGreat Place to Work by our workforce for three years in a row, is adding a new partner to our Collections department to accommodate our remarkable growth! This individual will be communicating with our borrowers by placing collections calls and/ or correspondence in a fast paced, goal-oriented Collections Department.
What you will do:
Your responsibilities will be, but are not limited to:
 Provide customer service regarding issues in heavy traffic call center
 Responsible for opening clients' complaints
 Deescalate customer issues and escalate to appropriate manager if needed
 Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
 Meet defined department goals and activity metrics
 Daily / weekly reporting to direct supervisor
 Provide pay off quotes to dealers and customers
 Provide written account information as request by customers
 Answering inbound phone calls as needed
 Handle transfer of ownership
What you Bring:
 Demonstrated historical career stability
 Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
 Fluent in Spanish and English
 High school diploma or GED equivalent required
 Minimum of 1 year of related customer service experience
 Detail-conscious and task oriented mindset
 Commitment to excellent customer service to our customers and dealer partners
 Excellent written and verbal communication skills
FHF BenefitsÂ
 Great Perks  We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
 Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
 Growth - Company growth provides unprecedented career growth. FHFÂs extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now