Join Today: Associate, Real Time Management
Quick Overview:Compensation: a competitive salaryLocation: RemotePosition: Associate, Real Time ManagementCompany: WorkwarpStart Date: Immediate openings available  Job Title:
Associate, Real Time Management
Job Description
The Associate, Real Time Management - Monitor's call metrics, queues, and attendance. Manage real-time adjustments needed to ensure business needs are met.
Essential Responsibilities:
 Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
 Work closely with the client to address schedule changes/concern
 Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage , etc.), Overall staffing performance (staff vs required, service metrics, attendance, etc.)
 Monitor Realtime adherence using tools available, IEX, CMS, WFM etc.
 Update schedules as needed, Adjust Breaks/Lunches for better performance
 Participate in relevant meetings
 Provide input to stakeholders and drive labor management
 Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services... Teams.
 Handle CNX Internal Customers.
Candidate Profile:
 Contact center experience along with proficiency in intermediate MS Excel a requirement for the role.
 Good analytical, numerical and problem solving skills. WFM-RTA experience, and proficiency in IEX (WFM tool) preferred.
 Must possess effective organizational and time management skills with the ability to multi task proficiently.
 Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
 Strong team building and leadership skills, including strong logical thought processes.
 Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
 Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment.
 Candidates must be willing and able to work in a flexible shift pattern, including nights, weekends, and holidays, as this position supports a 24/7 operational environment.
Job Duties outlined above are a generalized summary and not solely limited to the tasks listed.
The on-target earnings range is $16- $22 hourly, which includes a base pay and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
Location:
USA, KS, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
 English
 Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Associate, Real Time Management
Job Description
The Associate, Real Time Management - Monitor's call metrics, queues, and attendance. Manage real-time adjustments needed to ensure business needs are met.
Essential Responsibilities:
 Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
 Work closely with the client to address schedule changes/concern
 Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage , etc.), Overall staffing performance (staff vs required, service metrics, attendance, etc.)
 Monitor Realtime adherence using tools available, IEX, CMS, WFM etc.
 Update schedules as needed, Adjust Breaks/Lunches for better performance
 Participate in relevant meetings
 Provide input to stakeholders and drive labor management
 Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services... Teams.
 Handle CNX Internal Customers.
Candidate Profile:
 Contact center experience along with proficiency in intermediate MS Excel a requirement for the role.
 Good analytical, numerical and problem solving skills. WFM-RTA experience, and proficiency in IEX (WFM tool) preferred.
 Must possess effective organizational and time management skills with the ability to multi task proficiently.
 Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
 Strong team building and leadership skills, including strong logical thought processes.
 Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
 Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment.
 Candidates must be willing and able to work in a flexible shift pattern, including nights, weekends, and holidays, as this position supports a 24/7 operational environment.
Job Duties outlined above are a generalized summary and not solely limited to the tasks listed.
The on-target earnings range is $16- $22 hourly, which includes a base pay and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
Location:
USA, KS, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
 English
 Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now