Join Our Team: Part-time Patient Engagement Advocate (Call Center Agent) - Remote Opportunity
Unlock a Rewarding Career with EyeCare Partners! We're seeking a highly skilled and compassionate Part-time Patient Engagement Advocate (Call Center Agent) to join our dynamic team. As a Patient Engagement Advocate, you will play a vital role in delivering exceptional patient experiences, handling inbound and outbound calls, and providing top-notch support to our patients. With a competitive salary, comprehensive benefits, and opportunities for growth, this is an ideal role for those passionate about helping others.
At EyeCare Partners, we're dedicated to being the provider of choice for vision care patients. With over 550 full-scope medical optometry and ophthalmology practices across 18 states, we're the largest vertically integrated medical vision services provider in the US. Our mission is to provide end-to-end services, covering medical optometry, ophthalmology, and vision correction products, to ensure our patients receive the best possible care.
What We Offer:
Competitive hourly rate of $16/hour, increasing to $17/hour after 90 days of successful performance
Paid comprehensive training, with no prior call center experience required
Flexible working hours, with our Call Center open from 7:30 a.m. to 6 p.m. Monday-Friday
Opportunity to work from home after 5 weeks of on-site training
Full suite of benefit offerings, including medical, dental, and vision insurance
Opportunities for professional growth and development in a dynamic and expanding company
Responsibilities:
Handle patient calls and inquiries, scheduling and confirming appointments, and addressing patient needs
Be an extension of our offices, taking inbound and placing outbound calls to patients, and caring for their overall health
Assist patients with orders, insurance verification, payments, and urgent situations
Meet or exceed specified metrics, including patient experience, quality assurance, and patient survey scores
Requirements:
High School Diploma or equivalent required
Customer service experience preferred
Ability to work in a fast-paced environment and adapt to change
Pleasant, friendly, and professional manner, with effective customer service skills
Ability to maintain strict confidentiality and handle sensitive information
Proficient in data entry, with exceptional written and verbal communication skills
Physical Requirements:
Must be local to the St. Louis, MO area for the first 5 weeks of on-site training
Ability to sit for extended periods, with regular talking and hearing required
Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Work Environment:
Professional office environment, with standard office equipment and technology
Flexibility in hours, with core work hours from 7:30 a.m. to 6 p.m. Monday-Friday
Ready to Join Our Team?
If you're passionate about delivering exceptional patient experiences and are looking for a rewarding career with opportunities for growth, apply today to become our next Patient Engagement Advocate!
Apply Now
Apply Now
At EyeCare Partners, we're dedicated to being the provider of choice for vision care patients. With over 550 full-scope medical optometry and ophthalmology practices across 18 states, we're the largest vertically integrated medical vision services provider in the US. Our mission is to provide end-to-end services, covering medical optometry, ophthalmology, and vision correction products, to ensure our patients receive the best possible care.
What We Offer:
Competitive hourly rate of $16/hour, increasing to $17/hour after 90 days of successful performance
Paid comprehensive training, with no prior call center experience required
Flexible working hours, with our Call Center open from 7:30 a.m. to 6 p.m. Monday-Friday
Opportunity to work from home after 5 weeks of on-site training
Full suite of benefit offerings, including medical, dental, and vision insurance
Opportunities for professional growth and development in a dynamic and expanding company
Responsibilities:
Handle patient calls and inquiries, scheduling and confirming appointments, and addressing patient needs
Be an extension of our offices, taking inbound and placing outbound calls to patients, and caring for their overall health
Assist patients with orders, insurance verification, payments, and urgent situations
Meet or exceed specified metrics, including patient experience, quality assurance, and patient survey scores
Requirements:
High School Diploma or equivalent required
Customer service experience preferred
Ability to work in a fast-paced environment and adapt to change
Pleasant, friendly, and professional manner, with effective customer service skills
Ability to maintain strict confidentiality and handle sensitive information
Proficient in data entry, with exceptional written and verbal communication skills
Physical Requirements:
Must be local to the St. Louis, MO area for the first 5 weeks of on-site training
Ability to sit for extended periods, with regular talking and hearing required
Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Work Environment:
Professional office environment, with standard office equipment and technology
Flexibility in hours, with core work hours from 7:30 a.m. to 6 p.m. Monday-Friday
Ready to Join Our Team?
If you're passionate about delivering exceptional patient experiences and are looking for a rewarding career with opportunities for growth, apply today to become our next Patient Engagement Advocate!
Apply Now
Apply Now