Join Our Team: Government and Corporate Affairs Customer Specialist
Unlock a World of Possibilities with American Airlines
We're seeking a highly skilled and motivated Government and Corporate Affairs Customer Specialist to join our dynamic team. As a key member of our Corporate Affairs Team within the Government Affairs Division, you'll play a vital role in promoting and selling air travel on American Airlines, while providing exceptional customer service and support.
Job Summary:
Promote and sell air travel on American Airlines to government and corporate clients
Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
Respond to customer inquiries and resolve problems in a mutually beneficial manner
Communicate with customers over the phone to research passenger complaints and advise on cancelled or delayed flights
Stay up-to-date on new rules, policies, and procedures that affect customers and communicate them effectively
Requirements for Success:
Bachelor's degree in a relevant field or equivalent experience/training
Excellent leadership, organizational, and customer contact skills
Knowledge of Native SABRE and ability to demonstrate resourcefulness and creativity in problem resolution
High level of initiative, good judgment, and dependability
Satisfactory attendance required
What We Offer:
Competitive salary and benefits package
Travel perks: access to 365 destinations on over 6,800 daily flights
Comprehensive health benefits, including virtual doctor visits and flexible spending accounts
Wellness programs to support your physical and mental well-being
401(k) program with employer contributions available after one year
Inclusive and diverse work environment with opportunities for growth and development
Join Our Inclusive Team:
At American Airlines, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our 20+ Employee Business Resource Groups help connect team members to our customers, suppliers, communities, and shareholders, and provide opportunities for growth and development.
Apply Now:
Don't miss out on this exciting opportunity to join our team. Apply now and take the first step towards a rewarding and challenging career with American Airlines.
Apply Now
Apply Now
We're seeking a highly skilled and motivated Government and Corporate Affairs Customer Specialist to join our dynamic team. As a key member of our Corporate Affairs Team within the Government Affairs Division, you'll play a vital role in promoting and selling air travel on American Airlines, while providing exceptional customer service and support.
Job Summary:
Promote and sell air travel on American Airlines to government and corporate clients
Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
Respond to customer inquiries and resolve problems in a mutually beneficial manner
Communicate with customers over the phone to research passenger complaints and advise on cancelled or delayed flights
Stay up-to-date on new rules, policies, and procedures that affect customers and communicate them effectively
Requirements for Success:
Bachelor's degree in a relevant field or equivalent experience/training
Excellent leadership, organizational, and customer contact skills
Knowledge of Native SABRE and ability to demonstrate resourcefulness and creativity in problem resolution
High level of initiative, good judgment, and dependability
Satisfactory attendance required
What We Offer:
Competitive salary and benefits package
Travel perks: access to 365 destinations on over 6,800 daily flights
Comprehensive health benefits, including virtual doctor visits and flexible spending accounts
Wellness programs to support your physical and mental well-being
401(k) program with employer contributions available after one year
Inclusive and diverse work environment with opportunities for growth and development
Join Our Inclusive Team:
At American Airlines, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our 20+ Employee Business Resource Groups help connect team members to our customers, suppliers, communities, and shareholders, and provide opportunities for growth and development.
Apply Now:
Don't miss out on this exciting opportunity to join our team. Apply now and take the first step towards a rewarding and challenging career with American Airlines.
Apply Now
Apply Now