Join Our Team: Contact Center Sales and Service Advisor - Phones
About the Role:
We're seeking a highly motivated and customer-focused Contact Center Sales and Service Advisor - Phones to join our dynamic team at Delta Defense, LLC, a leading provider of marketing, operations, and customer service for the U.S. Concealed Carry Association (USCCA). As a key member of our team, you will provide an exceptional experience for our members who reach us by phone, building deep connections and helping them become the best protectors of themselves and their families.
What We Offer:
Competitive salary: $18.27 - $20.00/hour, based on experience
Shift premium available based on days and hours worked
Monthly incentives and annual company bonus opportunities
23 days of Personal Time Off, 8 company holidays, and 1 paid day of volunteer service annually
Flexible work arrangements: Headquarters, Remote work-from-home, and Hybrid options
Supportive environment that encourages personal growth, professional development, and advancement
Personal protection, fitness, and home office reimbursement program ($500 annually)
Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, and Pet insurance
Complimentary USCCA Elite membership and store discounts
Responsibilities:
Field customer calls, troubleshoot and resolve issues, and strengthen member relationships
Respond to customer inquiries with knowledgeable and well-thought-out answers
Deepen and retain member relationships through engaging conversations
Maintain up-to-date knowledge of our products, services, and promotions
Operate with a "find needs, fill needs" mindset, providing solutions, offers, and information to match customer needs
Handle and resolve customer concerns with empathy and attention to detail
Follow up with customers as needed to ensure the best possible service experience
Meet or exceed established targets and key performance indicators
Collaborate with team members and help one another learn and grow
Requirements:
High School diploma or equivalent required; Associate's degree or higher preferred
Prior work history in a Customer Service or Sales role; experience in fielding customer concerns by phone is a plus
Required to pass and maintain Producer Property and Casualty License (paid training provided)
Excellent interpersonal skills; strong written and verbal communication abilities
Demonstrated ability to employ patience, empathy, and strong listening skills
Computer fluency; working knowledge of software applications and advanced internet functions
What We Provide:
8 weeks of paid training to ensure you're knowledgeable and confident when engaging with our members
Opportunity to work in a fun, fast-paced, and rewarding environment
National recognition as a Newsweek Top 100 America's Most Loved Workplace
How to Apply:
Ready to join our team and make a difference in the lives of our members? Apply Now
Apply Now
We're seeking a highly motivated and customer-focused Contact Center Sales and Service Advisor - Phones to join our dynamic team at Delta Defense, LLC, a leading provider of marketing, operations, and customer service for the U.S. Concealed Carry Association (USCCA). As a key member of our team, you will provide an exceptional experience for our members who reach us by phone, building deep connections and helping them become the best protectors of themselves and their families.
What We Offer:
Competitive salary: $18.27 - $20.00/hour, based on experience
Shift premium available based on days and hours worked
Monthly incentives and annual company bonus opportunities
23 days of Personal Time Off, 8 company holidays, and 1 paid day of volunteer service annually
Flexible work arrangements: Headquarters, Remote work-from-home, and Hybrid options
Supportive environment that encourages personal growth, professional development, and advancement
Personal protection, fitness, and home office reimbursement program ($500 annually)
Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, and Pet insurance
Complimentary USCCA Elite membership and store discounts
Responsibilities:
Field customer calls, troubleshoot and resolve issues, and strengthen member relationships
Respond to customer inquiries with knowledgeable and well-thought-out answers
Deepen and retain member relationships through engaging conversations
Maintain up-to-date knowledge of our products, services, and promotions
Operate with a "find needs, fill needs" mindset, providing solutions, offers, and information to match customer needs
Handle and resolve customer concerns with empathy and attention to detail
Follow up with customers as needed to ensure the best possible service experience
Meet or exceed established targets and key performance indicators
Collaborate with team members and help one another learn and grow
Requirements:
High School diploma or equivalent required; Associate's degree or higher preferred
Prior work history in a Customer Service or Sales role; experience in fielding customer concerns by phone is a plus
Required to pass and maintain Producer Property and Casualty License (paid training provided)
Excellent interpersonal skills; strong written and verbal communication abilities
Demonstrated ability to employ patience, empathy, and strong listening skills
Computer fluency; working knowledge of software applications and advanced internet functions
What We Provide:
8 weeks of paid training to ensure you're knowledgeable and confident when engaging with our members
Opportunity to work in a fun, fast-paced, and rewarding environment
National recognition as a Newsweek Top 100 America's Most Loved Workplace
How to Apply:
Ready to join our team and make a difference in the lives of our members? Apply Now
Apply Now