Join Our Team: Bilingual Food Manufacturing Customer Service Coordinator
Position Overview:
We're seeking a highly skilled and dedicated Bilingual Food Manufacturing Customer Service Coordinator to join our team at Cacique, the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences, resolving inquiries, and driving business growth.
Key Responsibilities:
Manage and process customer orders accurately and timely, coordinating with cross-functional teams to meet customer requirements
Provide exceptional customer service, addressing inquiries and concerns via phone, email, or chat, and resolving complaints efficiently
Collaborate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers
Support the sales team by providing customer feedback, managing accounts, and supporting promotional activities
Maintain detailed records of customer interactions, orders, and complaints, generating reports to improve customer service processes
Requirements:
Bilingual (Spanish) required
Food manufacturing experience required
Bachelor's degree and 5+ years of customer service experience
Experience as a customer account manager and supporting cross-functional teams
Proficient in Excel, ERP's, and complaints platforms (D365 preferred)
Experience with PO's, invoicing, and documentation of customer interactions
What We Offer:
Competitive salary and benefits package
Opportunity to work with a leading brand in the food manufacturing industry
Collaborative and dynamic work environment
Professional development and growth opportunities
Our Company Culture:
Cacique is a family-owned company founded on the core values of Family, Quality, Integrity, and Authenticity. We're committed to creating a rewarding environment where our team members can thrive and grow their careers. We're an Equal Opportunity Employer and welcome applications from diverse candidates.
Take the Next Step:
Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can make a difference as our Bilingual Food Manufacturing Customer Service Coordinator.
Apply Now
Apply Now
We're seeking a highly skilled and dedicated Bilingual Food Manufacturing Customer Service Coordinator to join our team at Cacique, the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences, resolving inquiries, and driving business growth.
Key Responsibilities:
Manage and process customer orders accurately and timely, coordinating with cross-functional teams to meet customer requirements
Provide exceptional customer service, addressing inquiries and concerns via phone, email, or chat, and resolving complaints efficiently
Collaborate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers
Support the sales team by providing customer feedback, managing accounts, and supporting promotional activities
Maintain detailed records of customer interactions, orders, and complaints, generating reports to improve customer service processes
Requirements:
Bilingual (Spanish) required
Food manufacturing experience required
Bachelor's degree and 5+ years of customer service experience
Experience as a customer account manager and supporting cross-functional teams
Proficient in Excel, ERP's, and complaints platforms (D365 preferred)
Experience with PO's, invoicing, and documentation of customer interactions
What We Offer:
Competitive salary and benefits package
Opportunity to work with a leading brand in the food manufacturing industry
Collaborative and dynamic work environment
Professional development and growth opportunities
Our Company Culture:
Cacique is a family-owned company founded on the core values of Family, Quality, Integrity, and Authenticity. We're committed to creating a rewarding environment where our team members can thrive and grow their careers. We're an Equal Opportunity Employer and welcome applications from diverse candidates.
Take the Next Step:
Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can make a difference as our Bilingual Food Manufacturing Customer Service Coordinator.
Apply Now
Apply Now