Join Our Mission: Customer Success Associate (Full-Time Contractor, Remote)
About Us
Summer is a pioneering fintech company dedicated to helping the 45 million Americans burdened by student debt. We're a Certified B Corporation, backed by world-class investors, and driven by a mission to empower borrowers with smart, algorithm-based recommendations for financial freedom.
Job Highlights:
Start Date: Immediate openings available
Position: Customer Success Associate
Compensation: Competitive salary
Location: Remote (with possibility of extension or permanent hiring in NYC)
Duration: Full-time contractor role for up to 5 months
Your Role
As a Customer Success Associate on our Borrower Success Team, you'll work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll become an expert in the student loan landscape and serve as the first point of contact for our users.
Key Responsibilities:
Understand Summer's product offerings and how they address borrowers' needs
Engage with borrowers via email and live chat, providing exceptional support and guidance
Review and submit applications for federal loan programs
Proactively suggest and implement ideas and automations to scale the team
Collaborate with cross-functional teams to bring user feedback to life and create new features and offerings
Work closely with the Borrower Success Team to achieve team and company growth goals
Ideal Candidate
We're looking for talented individuals with:
At least one year of relevant work experience in start-ups, finance, customer support, or government programs
Excellent communication and interpersonal skills
Ability to quickly learn and master new skills and knowledge areas
Attention to detail and organizational skills
Passion for tackling complex social issues and making a positive impact
Our Values
We pride ourselves on our inclusive culture and mission-driven values:
Empathy
Diversity
Growth
Determination
Humility
Fun
Ready to Join Our Mission?
If you're passionate about making a difference and have what it takes to excel in this role, we encourage you to apply. Join our team and help us fix the system!
Apply Now
Apply Now
Summer is a pioneering fintech company dedicated to helping the 45 million Americans burdened by student debt. We're a Certified B Corporation, backed by world-class investors, and driven by a mission to empower borrowers with smart, algorithm-based recommendations for financial freedom.
Job Highlights:
Start Date: Immediate openings available
Position: Customer Success Associate
Compensation: Competitive salary
Location: Remote (with possibility of extension or permanent hiring in NYC)
Duration: Full-time contractor role for up to 5 months
Your Role
As a Customer Success Associate on our Borrower Success Team, you'll work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll become an expert in the student loan landscape and serve as the first point of contact for our users.
Key Responsibilities:
Understand Summer's product offerings and how they address borrowers' needs
Engage with borrowers via email and live chat, providing exceptional support and guidance
Review and submit applications for federal loan programs
Proactively suggest and implement ideas and automations to scale the team
Collaborate with cross-functional teams to bring user feedback to life and create new features and offerings
Work closely with the Borrower Success Team to achieve team and company growth goals
Ideal Candidate
We're looking for talented individuals with:
At least one year of relevant work experience in start-ups, finance, customer support, or government programs
Excellent communication and interpersonal skills
Ability to quickly learn and master new skills and knowledge areas
Attention to detail and organizational skills
Passion for tackling complex social issues and making a positive impact
Our Values
We pride ourselves on our inclusive culture and mission-driven values:
Empathy
Diversity
Growth
Determination
Humility
Fun
Ready to Join Our Mission?
If you're passionate about making a difference and have what it takes to excel in this role, we encourage you to apply. Join our team and help us fix the system!
Apply Now
Apply Now