Job Title: Transformative Customer Experience Specialist - Remote
Join our dynamic team at Delta Vacations and shape the future of customer service! We're seeking a highly skilled and dedicated Transformative Customer Experience Specialist to join our remote team. This is a full-time opportunity with a competitive salary, comprehensive benefits, and ongoing career advancement opportunities.
As a Transformative Customer Experience Specialist, you will be the face of Delta Vacations, providing exceptional service to our Diamond Elite agencies and customers. You will be responsible for answering calls, assessing customer needs, and offering solutions and additional products in a courteous, efficient, and accurate manner.
This role requires a strong desire to make our customers' travel experiences superior and memorable. You will be working from home with an 11-week paid virtual training program, and the starting wage is $15 per hour. We offer a competitive benefit package, including medical, dental, vision coverage options, 401K, paid vacation, paid holidays, and personal time off.
In partnership with Delta Air Lines, we also offer air travel benefits and low-cost vacation opportunities. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you!
Key Responsibilities:
Provide exceptional customer service via phone, creating an experience where customers feel heard, understood, valued, and important.
Effectively listen to customers, quickly identify and own customer issues, and actively search for solutions to problems.
Make quality decisions, interact with a globally diverse group of customers and colleagues, and handle inbound service calls with commendable and priority handling.
Communicate applicable information to customers regarding DLV Inc.'s products, services, policies, and procedures.
Requirements:
Be at least 18 years of age.
High School diploma, GED, or High School Equivalency, and be authorized to work in the United States.
Be willing to work full-time (Delta Vacations does not offer part-time schedules).
Ability to multi-task duties and understand multiple products.
Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches.
Dedicated high-speed internet with connection speeds of 10 MBPS upload and 25 MBPS download.
Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
Proven reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment.
Successfully pass a pre-employment background check and drug test.
Embraces diverse people, thinking, and styles.
Consistently makes safety and security, of self and others, the priority.
Preferred Qualifications:
One year of experience working in customer service, call engagement center setting, and/or travel industry preferred.
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