**Job Title:** Remote Customer Support Specialist - Enabling High-Quality Child Care for Families Across the US

**Job Description:** **Welcome to blithequark, a Leading Provider of Subsidy Management Software Solutions** At blithequark, we're passionate about creating a world where all families, regardless of their income level, have access to high-quality child care. As a leading provider of subsidy management software-as-a-service (SaaS) solutions, we've been serving state agencies, Head Start programs, and child care providers for years. Our mission is to empower these organizations to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve. **Join Our Team as a Remote Customer Support Specialist** We're seeking a highly skilled and customer-focused Remote Customer Support Specialist to join our team. As a key member of our Support Center, you'll provide exceptional first-line client service and technical support via telephone, email, chat, and personal interaction. If you're enthusiastic about caring for our clients and have a strong attention to detail, we encourage you to apply. **Responsibilities and Duties:** As a Remote Customer Support Specialist at blithequark, you'll be responsible for: * Answering telephone calls, emails, and chats in a fast-paced call center environment * Accurately documenting and processing customer claims in our systems * Following all required scripts, policies, and procedures * Complying with requirements surrounding confidential information and personal information * Appropriately escalating customer issues to management * Utilizing our knowledge base and training to answer customer questions accurately * Answering telephone calls promptly and in a polite and professional manner * Training end-users on how to use our software products and systems * Helping meet customer Service Level Agreements (SLAs) * Attending meetings and training to stay up-to-date on changes * Ensuring first call resolution through problem-solving and effective call handling * Occasional travel may be required for conferences or to visit customer sites * Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients * This position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions **Who We're Looking For:** * Bilingual, including written and verbal communication is preferred * Experience working in a support center, preferably SaaS * Experience within the childcare industry, preferably experience within a subsidized childcare program * Experience with blithequark software is a huge plus! * Strong interpersonal, writing, and verbal communications skills are essential * Excellent troubleshooting skills are vital * Teamwork is necessary * Education and experience in customer handling skills are highly desirable * Experience with CRMs * Experience with Microsoft Word, Outlook, and Excel is required * Three or more years of on-the-job technical writing, training, or education experience is preferred * The ability to travel locally/nationally for up to a week at a time is required **What We Offer:** * The ability to work from anywhere in the United States * Starting pay $20/hr, depending on experience * Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date * 401(k) retirement plan, with company match * Paid company holidays and generous PTO * Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families **Our Commitment to Diversity and Equal Opportunity:** At blithequark, we actively embrace diversity and equal opportunity in a meaningful way. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. **How to Apply:** If you're passionate about delivering exceptional customer support and are excited about joining a dynamic team that's making a difference in the childcare industry, we encourage you to apply. Please visit our website to register as a candidate and submit your application. Apply Now! Apply for this job