**Job Title:** IT Support Specialist - Entry-Level Helpdesk Technician
**Job Description:**
Join Our Dynamic Team! We're seeking a motivated and customer-oriented Entry-Level Helpdesk Technician to join our IT support team at Atlantic Constructors. As a key member of our team, you'll provide technical assistance and support to end-users, resolving hardware and software issues, and ensuring smooth IT operations within the organization.
At Atlantic Constructors, we're committed to building a culture that values our people and fosters growth and development. We offer a competitive benefits package, including medical, dental, and vision insurance, a 401(K) retirement plan with generous company matching, and a health savings plan.
As an IT Support Specialist, you'll have the opportunity to work in a remote facility and enjoy a competitive salary. If you're a dynamic, motivated, and career-minded individual with a strong passion for IT, we encourage you to apply!
Key Responsibilities:
Provide technical assistance and support to end-users via phone, email, or in-person
Diagnose and troubleshoot hardware, software, and network issues
Install, configure, and maintain computer systems, software, and peripherals
Assist with setting up new user accounts and managing access permissions
Document and track support requests using a ticketing system
Escalate complex issues to higher-level support or specialized teams as needed
Provide basic training and guidance to end-users on IT-related topics
Maintain an inventory of IT equipment and supplies
Assist with IT projects and initiatives as assigned
Requirements:
High school diploma with 1-2 years of experience; or equivalent combination of education and experience
Basic understanding of computer hardware, software, and networking concepts
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Customer-focused attitude with a commitment to providing high-quality support
Willingness to learn and adapt to new technologies and procedures
Preferred Qualifications:
An associate or bachelor's degree in IT or a related field is a plus
Experience with Windows operating systems
Familiarity with Microsoft Office Suite and other common software applications
Knowledge of basic network troubleshooting and configuration
Prior experience in a helpdesk or customer support role is a plus
Work Environment and Physical Demands:
This role may require occasional evening or weekend work to address urgent issues. The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job.
Apply Now
Apply Now
Join Our Dynamic Team! We're seeking a motivated and customer-oriented Entry-Level Helpdesk Technician to join our IT support team at Atlantic Constructors. As a key member of our team, you'll provide technical assistance and support to end-users, resolving hardware and software issues, and ensuring smooth IT operations within the organization.
At Atlantic Constructors, we're committed to building a culture that values our people and fosters growth and development. We offer a competitive benefits package, including medical, dental, and vision insurance, a 401(K) retirement plan with generous company matching, and a health savings plan.
As an IT Support Specialist, you'll have the opportunity to work in a remote facility and enjoy a competitive salary. If you're a dynamic, motivated, and career-minded individual with a strong passion for IT, we encourage you to apply!
Key Responsibilities:
Provide technical assistance and support to end-users via phone, email, or in-person
Diagnose and troubleshoot hardware, software, and network issues
Install, configure, and maintain computer systems, software, and peripherals
Assist with setting up new user accounts and managing access permissions
Document and track support requests using a ticketing system
Escalate complex issues to higher-level support or specialized teams as needed
Provide basic training and guidance to end-users on IT-related topics
Maintain an inventory of IT equipment and supplies
Assist with IT projects and initiatives as assigned
Requirements:
High school diploma with 1-2 years of experience; or equivalent combination of education and experience
Basic understanding of computer hardware, software, and networking concepts
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Customer-focused attitude with a commitment to providing high-quality support
Willingness to learn and adapt to new technologies and procedures
Preferred Qualifications:
An associate or bachelor's degree in IT or a related field is a plus
Experience with Windows operating systems
Familiarity with Microsoft Office Suite and other common software applications
Knowledge of basic network troubleshooting and configuration
Prior experience in a helpdesk or customer support role is a plus
Work Environment and Physical Demands:
This role may require occasional evening or weekend work to address urgent issues. The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job.
Apply Now
Apply Now