**Job Title:** Experienced Healthcare Customer Service Expert – Remote Phone Intake Specialist for arenaflex
**Job Description:**
Join arenaflex's Team of Compassionate Professionals
At arenaflex, we are dedicated to providing comprehensive, professional excellence in treatment and whole-person care for individuals struggling with trauma, anxiety, depression, eating disorders, and substance use disorders. As a highly-regarded Licensed Behavioral Health Center, we have been serving our community for nearly 40 years, and we are now seeking a talented Healthcare Customer Service Expert to join our remote team.
**About arenaflex**
arenaflex is a faith-based private agency that provides unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use. Our mission is to empower individuals to achieve lasting recovery and wellness, and our team is committed to delivering exceptional care and support to our clients.
**Job Summary**
As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. You will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include collecting clinical and demographic information, entering it into our arenaflex portal, and providing exceptional customer service to our clients.
**Responsibilities:**
* Respond to incoming calls from patients, providers, and referral sources in a timely and professional manner
* Collect clinical and demographic information from patients and enter it into our arenaflex portal
* Provide accurate and empathetic responses to patient inquiries and concerns
* Collaborate with internal teams to resolve patient issues and concerns
* Meet or exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
* Participate in ongoing training and professional development to enhance skills and knowledge
* Maintain confidentiality and adhere to all company policies, including HIPAA/PHI
**Qualifications:**
* High School Diploma or GED
* Minimum 2 years of Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings
**Requirements:**
* High-speed Internet: Fiber or Cable connection required
* Internet Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* Required to hardwire with an ethernet cable while working
**What We Offer:**
* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Why Join arenaflex?**
* Work with a talented team of compassionate professionals who are dedicated to delivering exceptional care and support to our clients
* Enjoy a dynamic and supportive work environment that values teamwork and collaboration
* Participate in ongoing training and professional development to enhance skills and knowledge
* Take advantage of advancement opportunities and career growth within our organization
* Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401K savings plan and paid parental leave
**How to Apply:**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. To apply, please click on the link below:
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we strive to provide equal opportunities for employment and advancement to all qualified candidates.
Apply Now
Join arenaflex's Team of Compassionate Professionals
At arenaflex, we are dedicated to providing comprehensive, professional excellence in treatment and whole-person care for individuals struggling with trauma, anxiety, depression, eating disorders, and substance use disorders. As a highly-regarded Licensed Behavioral Health Center, we have been serving our community for nearly 40 years, and we are now seeking a talented Healthcare Customer Service Expert to join our remote team.
**About arenaflex**
arenaflex is a faith-based private agency that provides unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use. Our mission is to empower individuals to achieve lasting recovery and wellness, and our team is committed to delivering exceptional care and support to our clients.
**Job Summary**
As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. You will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include collecting clinical and demographic information, entering it into our arenaflex portal, and providing exceptional customer service to our clients.
**Responsibilities:**
* Respond to incoming calls from patients, providers, and referral sources in a timely and professional manner
* Collect clinical and demographic information from patients and enter it into our arenaflex portal
* Provide accurate and empathetic responses to patient inquiries and concerns
* Collaborate with internal teams to resolve patient issues and concerns
* Meet or exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
* Participate in ongoing training and professional development to enhance skills and knowledge
* Maintain confidentiality and adhere to all company policies, including HIPAA/PHI
**Qualifications:**
* High School Diploma or GED
* Minimum 2 years of Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings
**Requirements:**
* High-speed Internet: Fiber or Cable connection required
* Internet Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* Required to hardwire with an ethernet cable while working
**What We Offer:**
* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Why Join arenaflex?**
* Work with a talented team of compassionate professionals who are dedicated to delivering exceptional care and support to our clients
* Enjoy a dynamic and supportive work environment that values teamwork and collaboration
* Participate in ongoing training and professional development to enhance skills and knowledge
* Take advantage of advancement opportunities and career growth within our organization
* Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401K savings plan and paid parental leave
**How to Apply:**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. To apply, please click on the link below:
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we strive to provide equal opportunities for employment and advancement to all qualified candidates.
Apply Now