**Job Title:** Experienced Healthcare Customer Service Expert - Phone Intake Representative for arenaflex
**Job Description:**
About arenaflex
At arenaflex, we are a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and experiences. Our team of passionate professionals is committed to making a positive impact on the lives of our patients and their families. As a Healthcare Customer Service Expert, you will be an integral part of our team, serving as the first point of contact for patients seeking home healthcare services.
Job Summary
We are seeking an experienced and compassionate Healthcare Customer Service Expert to join our remote high-volume call center team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. Your primary focus will be on collecting clinical and demographic information, entering it into our CareCentrix portal, and ensuring a seamless experience for our patients.
Responsibilities
As a Healthcare Customer Service Expert, your key responsibilities will include:
Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources
Collecting clinical and demographic information and entering it into our CareCentrix portal
Providing exceptional customer service, demonstrating empathy and patience in dealing with difficult callers or complex requests
Complying with all arenaflex policies, including HIPAA/PHI
Meeting/exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
Working collaboratively with the team to achieve shared goals and objectives
Qualifications
To be successful in this role, you will need to possess the following qualifications:
High School Diploma or GED
Minimum 2 years of customer service experience in a call center environment
Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
Ability to navigate dual monitors and multiple applications
Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
Search Engine abilities (for example: using the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
Internet Requirements
To ensure a stable and secure connection, you will need to meet the following internet requirements:
Speeds: 2mb/10mb upload and 10mb/25mb download or higher
High-speed Internet: Fiber or Cable connection required
DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
While working, required to hardwire with an ethernet cable
What We Offer
As a valued member of our team, you can expect:
Starting pay of $17.50/hour + Monthly Incentive Bonus Opportunity
Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
Advancement Opportunities, professional skills training, and tuition reimbursement
Walgreens Discount - receive up to 25% off eligible items
Great culture with a sense of community
Career Growth Opportunities
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Healthcare Customer Service Expert, you will have opportunities to:
Develop your skills and knowledge in customer service, healthcare, and medical terminology
Take on additional responsibilities and leadership roles within the team
Participate in professional development programs and training sessions
Explore opportunities for advancement within the company
Work Environment and Company Culture
As a remote team member, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:
Empathy and compassion
Collaboration and teamwork
Continuous learning and growth
Customer-centricity and excellence
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Now
We are an equal opportunity employer and welcome applications from diverse candidates. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
CareCentrix maintains a drug-free workplace.
Apply Now
About arenaflex
At arenaflex, we are a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and experiences. Our team of passionate professionals is committed to making a positive impact on the lives of our patients and their families. As a Healthcare Customer Service Expert, you will be an integral part of our team, serving as the first point of contact for patients seeking home healthcare services.
Job Summary
We are seeking an experienced and compassionate Healthcare Customer Service Expert to join our remote high-volume call center team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. Your primary focus will be on collecting clinical and demographic information, entering it into our CareCentrix portal, and ensuring a seamless experience for our patients.
Responsibilities
As a Healthcare Customer Service Expert, your key responsibilities will include:
Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources
Collecting clinical and demographic information and entering it into our CareCentrix portal
Providing exceptional customer service, demonstrating empathy and patience in dealing with difficult callers or complex requests
Complying with all arenaflex policies, including HIPAA/PHI
Meeting/exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
Working collaboratively with the team to achieve shared goals and objectives
Qualifications
To be successful in this role, you will need to possess the following qualifications:
High School Diploma or GED
Minimum 2 years of customer service experience in a call center environment
Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
Ability to navigate dual monitors and multiple applications
Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
Search Engine abilities (for example: using the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
Internet Requirements
To ensure a stable and secure connection, you will need to meet the following internet requirements:
Speeds: 2mb/10mb upload and 10mb/25mb download or higher
High-speed Internet: Fiber or Cable connection required
DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
While working, required to hardwire with an ethernet cable
What We Offer
As a valued member of our team, you can expect:
Starting pay of $17.50/hour + Monthly Incentive Bonus Opportunity
Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
Advancement Opportunities, professional skills training, and tuition reimbursement
Walgreens Discount - receive up to 25% off eligible items
Great culture with a sense of community
Career Growth Opportunities
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Healthcare Customer Service Expert, you will have opportunities to:
Develop your skills and knowledge in customer service, healthcare, and medical terminology
Take on additional responsibilities and leadership roles within the team
Participate in professional development programs and training sessions
Explore opportunities for advancement within the company
Work Environment and Company Culture
As a remote team member, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:
Empathy and compassion
Collaboration and teamwork
Continuous learning and growth
Customer-centricity and excellence
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Now
We are an equal opportunity employer and welcome applications from diverse candidates. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
CareCentrix maintains a drug-free workplace.
Apply Now