**Job Title:** Experienced Customer Service Representative - Provider Support in a Remote Environment

**Job Description:** At blithequark, we're revolutionizing the healthcare experience, creating healthier communities, and breaking down barriers to quality care. The work you do here has a profound impact on the lives of millions of people, making a tangible difference for the better. Come join us and be part of shaping the healthcare system of tomorrow, making it more responsive, affordable, and equitable. **About blithequark:** blithequark is a leading healthcare organization dedicated to simplifying the healthcare experience and improving health outcomes. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone, regardless of their background, deserves access to quality care and the opportunity to live their healthiest life. **Job Summary:** We're seeking an experienced Customer Service Representative to join our team in a remote environment. As a key member of our Provider Support team, you'll be responsible for providing exceptional service to healthcare providers, resolving issues, and ensuring a seamless experience for our members. If you're passionate about delivering outstanding customer service, have a strong problem-solving mindset, and are comfortable working in a fast-paced environment, we encourage you to apply. **Primary Responsibilities:** * Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including call, concurrent chat, as required * Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices * Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health * Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution **Required Qualifications:** * High School Diploma/GED or equivalent work experience * Must be 18 years of age or older * 1 year of customer service experience with analyzing and solving customer concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90% * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday, with occasional overtime, weekends, and/or holidays based on business need **Preferred Qualifications:** * Prior healthcare experience and knowledge of healthcare terminology * Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools **Telecommuting Requirements:** * Reside within Eastern, Central, or Mountain Time Zone * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills:** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving quality and productivity standards **Benefits and Compensation:** * Competitive hourly rate ($16.54 - $32.55 per hour) based on local labor markets, education, work experience, certifications, etc. * Comprehensive benefits package, including medical, dental, and vision coverage * Incentive and recognition programs * Equity stock purchase and 401(k) contribution (subject to eligibility requirements) * Opportunities for career growth and professional development **Work Environment and Culture:** * Remote work environment with flexibility to work from home * Collaborative and dynamic team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * Commitment to diversity, equity, and inclusion **Application Instructions:** If you're passionate about delivering exceptional customer service and are committed to making a difference in the lives of others, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace:** blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. **Application Deadline:** This job posting will be active for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job