ITSM and CSI Expert - Transforming Mission Delivery through Innovative IT Service Management and Continuous Service Improvement

Join Our Team at GDIT: Revolutionizing IT Service Management and Continuous Service Improvement At GDIT, we're not just a company - we're a catalyst for change, driving innovation and excellence in the world of IT service management. As a leader in the industry, we're committed to delivering cutting-edge solutions that meet the evolving needs of our clients. If you're a seasoned ITSM and CSI expert looking for a new challenge, we invite you to join our team and be part of our mission to make a difference. About Us GDIT is a renowned IT services company that has been at the forefront of delivering innovative solutions to our clients. Our work is driven by a passion for excellence and a commitment to making a positive impact. We're a team of experts who are dedicated to staying ahead of the curve, and we're always looking for talented individuals to join our ranks. The Role: ITSM and CSI Expert As an ITSM and CSI Expert at GDIT, you'll play a pivotal role in driving our business strategy and mission delivery. You'll be responsible for providing subject matter expertise in IT service management and continuous service improvement, helping us to deliver exceptional services to our clients. This is a unique opportunity to make a real impact and be part of a team that's shaping the future of IT service management. Key Responsibilities Engage directly with Growth and Delivery teams to provide subject matter expertise in ITSM and CSI for active efforts across the Defense Division. Bring our ITSM capabilities to life for our customers through direct consulting efforts on new program wins or existing portfolio of programs. Enable and optimize Continuous Service Improvement efforts across the Defense Portfolio, creating connectivity between disparate program efforts to provide best-of-breed innovation to the mission we support. Lead design and implementation of CSI efforts, strategizing within the ITSM framework, ensuring alignment with business objectives and goals. Operationalize proposed ITSM frameworks, in transition periods, leading service assessments of current environment and status to bootstrap delivery CSI practices. Engage in strategic efforts to harmonize ITSM and IT Ops toolchain solutions, working with system engineers to ensure tool chains proposed and deployed align to meet customer-specific use cases. Contribute to Organizational Change Management efforts for both the SCITES customer and internally. Engage and collaborate on solution design with solution architects, ensuring architecture meets current service requirements, is scalable, and adaptable. Engage with Solution architects to tailor ITSM and CSI components of enterprise bids, informing the POV as a SME and practitioner of these enabling technologies. Support the development of demonstration work products, to include PowerPoint slides, narrated videos, Graphics, and marketing materials to inspire our customer about mission possibilities by leveraging unique GDIT capabilities to meet mission requirements. Integrate with the EIT Solution architecture and System Engineering teams, and broadly across the Defense CTO team, to advance our solutions and capabilities as an organization. Bring forward your passion for Continual improvement that will advance our team's efforts to broaden our team's impact to customer mission. Leverage expertise in ITSM platforms (such as ServiceNow) to integrate and automate CSI processes. Design and implement effective ITSM and CSI strategies, aligning with business goals, that continuously evolve to meet business requirements. Design, implement, and optimize ITSM processes to improve efficiencies and effectiveness, building opportunities for improvement while ensuring benefits are obtainable. Collaborate with cross-functional teams to integrate CSI processes with existing ITSM platforms and workflows. Skillfully troubleshoot, identify, and resolve complex issues related to ITSM and CSI, detail actionable insights and recommendations to technical and non-technical persons. What You'll Need to Succeed To excel in this role, you'll need a strong background in IT service management and continuous service improvement, with a proven track record of delivering exceptional results. Here are the essential qualifications and skills required for this role: Education: Bachelor's in Computer Science, Engineering, or Business-related field preferred. Required Experience: 15+ years of progressive technical implementation, team leadership, ITSM, and customer relationship experience, or 19+ years in lieu of a degree. Desired Technical Skills: Demonstrated Technical Knowledge and experience in Continual Service Improvement and IT Service Management. Hands-on skills in operations processes such as incident management, problem management, change management, configuration management, event management, and knowledge management. Desired Certifications: ITIL Expert or Managing professional, Six Sigma Green Belt, or ITIL Service Design. Security Clearance Level: Ability to obtain Top Secret Clearance with SCI. Required Skills and Abilities: Strong communication, analytical, and time management skills that enable innovative design and technical thought leadership in a rapidly evolving business environment. Preferred Skills: Experience working with Government Customers, specifically the US Military. Career Growth Opportunities and Learning Benefits At GDIT, we're committed to helping our employees grow and develop their skills. As an ITSM and CSI Expert, you'll have access to a range of career growth opportunities, including: Professional development programs to enhance your technical and leadership skills. Opportunities to work on cutting-edge projects and technologies. Collaboration with cross-functional teams to drive innovation and excellence. Mentorship and coaching from experienced professionals. Work Environment and Company Culture At GDIT, we pride ourselves on our inclusive and collaborative work environment. As a remote worker, you'll be part of a distributed team that's passionate about delivering exceptional results. Here are some highlights of our company culture: Full-flex work week: Own your priorities at work and at home. Comprehensive benefits: 401K with company match, health and wellness packages, and more. Internal mobility: Our internal mobility team is dedicated to helping you own your career. Professional growth opportunities: Paid education and certifications to help you grow professionally. Cutting-edge technology: Stay ahead of the curve with the latest technologies and tools. Compensation and Perks We offer a competitive salary and benefits package that's designed to reward your hard work and dedication. Here are some highlights: Competitive salary. Comprehensive benefits package. Paid vacation and holidays. Opportunities for professional growth and development. Join Our Team If you're a seasoned ITSM and CSI expert looking for a new challenge, we invite you to join our team at GDIT. As a leader in the industry, we're committed to delivering exceptional results and making a positive impact. Apply today and let's build the future together! Don't miss this opportunity to be part of a team that's shaping the future of IT service management. Apply now and take the first step towards a rewarding and challenging career at GDIT. Apply for this job