IT Technician I

Lake Superior Consulting is seeking an IT Technician I to join our team. This is an entry level position focused on end-user troubleshooting, PC support, and basic networking. Responsibilities Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel within published SLA guidelines Record events, problems, and their resolution within published SLA guidelines Follow-up and update customer status and information daily Other duties as assigned Skills Must work well in a group as well as alone and unsupervised Attention to detail and good time management is required to keep up with a high volume of support requests Must possess excellent verbal and written communication skills to effectively communicate with end users and department members A clean driving record is required Desire to obtain experience in an internal and customer facing IT and engineering related company Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams, and desktop firewalls Experience with Dell desktops and laptops Industry certifications, associate degree, and/or bachelor's degree Benefits Medical, Dental, Vision Insurance Flexible work options 401K/Profit Sharing (6% company match) Company paid life, AD&D, and short/long term disability Paid time off (PTO) Paid holidays (twelve per year) Tuition reimbursement Company Overview Lake Superior Consulting is a consultancy firm offering engineering, embedded, process equipment sales, and integrity management services. It was founded in 2002, and is headquartered in Duluth, Minnesota, USA, with a workforce of 201-500 employees. Its website is