IT Technical Support Specialist - Hybrid
Sentara Healthcare is seeking an IT Technical Support Specialist to join their IT help desk support team. This hybrid position involves providing remote technical support for hardware, software, and network-related issues, focusing on troubleshooting and resolving problems while ensuring user-friendly guidance for non-technical users. Responsibilities Providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls Troubleshooting and resolving technical problems Documenting support activity Escalating complex issues Providing user-friendly guidance to non-technical users Analyzing system performance and proactively identifying potential issues Skills Experience providing technical support in a call center environment Strong troubleshooting skills for hardware, software, and basic networking issues Ability to clearly explain technical solutions to non-technical users Proficiency in documenting tickets, solving complex issues and escalating issues when needed Customer-focused with the ability to handle high-volume inbound calls Bachelor's Degree Preferred Benefits Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Company Overview Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. It was founded in 1988, and is headquartered in Hampton Roads, VA, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Sentara Health has a track record of offering H1B sponsorships, with 30 in 2025, 7 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.