IT Systems Engineer - EU

The Sui Foundation exists to support the development, growth and adoption of the Sui network. Sui is the first permissionless Layer 1 blockchain designed from the ground up to enable creators and developers to build unique Web3 experiences from gaming to finance. The Sui Foundation is committed to three decentralization principles; Embrace transparency and level the playing field, Communicate openly to build a culture of trust, and Engage directly with the community.Mission:Onboard the next billion users to web3 by supporting the advancement and global adoption of the Sui blockchain.Vision:To create a better world that unlocks opportunities through universal access and individual ownership.Location: Remote - EUJob OverviewSupport daily operations by ensuring system reliability and quickly resolving user issuesResolve user issues quickly and effectivelyManage and secure devices, including updates, configurations, and inventoryMaintain and improve endpoint management via MDM tools (e.g. Kandji, Intune)Fix recurring issues by improving existing tools, workflows, and configurationsIdentify root causes of repeated problems and eliminate them through process updatesTune SaaS, identity, and access systems for smoother, more secure operationsStreamline existing workflows to reduce friction and manual workDesign new systems and workflows to support growth and scalabilityBuild and automate user onboarding, access, and support workflowsImplement new tooling and processes that scale with the organizationAnticipate future needs and create adaptable, forward-looking solutionsAbout the RoleQualificationsExperience managing modern SaaS applications such as Google Workspace, Zoom, Slack, Notion, and AirtableHands-on experience deploying and maintaining MDM tools to manage Windows, macOS, and Linux endpoints at scaleStrong general troubleshooting skills to diagnose, identify, and resolve technical issuesSkilled in setting up SSO integrations and provisioning automation using IdPs like OktaUnderstanding and experience with domain management maintaining DNS records and updating nameserversDeep expertise in Google Workspace administration, including advanced features such as email routing, DLP policies, and OAuth scopesProficiency with low-code and scriptable automation platforms such as Okta Workflows, Zapier, and RetoolExperience supporting distributed teams across multiple time zones, including high-touch executive and technical usersSkills building MDM infrastructure, managing policies and deploying applications to Windows, Mac and Linux devicesWorking knowledge of authentication and provisioning protocols such as SSO, SAML, SCIM, and OAuthProficient in administering MSP-like multi-tenant architectures, including delegated access and cross-domain policy controlNice to havesBackground in enterprise security, including collaboration with security teams to harden SaaS tools and endpointsFamiliarity with AI platforms and their practical application in workflow automation or productivity enhancementExposure to cloud infrastructure, infrastructure-as-code (IaC), or DevOps methodologiesPrior experience at a blockchain company or high-growth startup with a fast-paced, ambiguous environmentProficiency in Linux system troubleshooting and MDM deployment workflowsResponsibilitiesOwn and automate onboarding and offboarding processes, including global laptop procurementManage identity and access for full-time employees and contractors, developing scalable workflows for account lifecycle managementAdminister identity systems using tools like Okta, Google Workspace, and Slack, including SSO, group management, and access policiesCollaborate with HR and Operations to streamline and evolve internal processes for operational efficiencyServe as the first line of support for IT tickets, resolving Tier 1–2 issues across SaaS platforms, endpoints, and identity systemsDesign and deploy automated workflows using Okta Workflows and AI-based Helpdesk toolsManage macOS endpoints via Kandji, deploying security policies, applications, and scripts to enforce complianceOnboard and configure SaaS applications in Okta, including access automation via SAML, SCIM, or API integrationCreate and maintain clear documentation for end-user support, onboarding guides, and IT runbooksProvide remote support and basic network troubleshooting for office infrastructure in the EU and USSupport security investigations by exporting logs, identifying anomalies, and delivering insights from IT toolingBuild custom integrations and automation scripts using APIs (e.g., Google Workspace, Okta, Slack) to support IT workflows and reduce manual opsOur team is 100% remote and we are hiring across the world. Here at the Sui Foundation, you’ll be joining a world-class team with tremendous growth potential as we bring the next billion users to web3.Originally posted on Himalayas

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