IT Systems Administrator - Sembi

Sembi is a leader in software quality and security management, offering a comprehensive suite of tools that enhance testing, strengthen security, and accelerate product delivery. By unifying industry-leading solutions like TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive, Sembi empowers development teams to build software the world can rely on.We are seeking a well-rounded IT Systems Administrator to support and maintain our IT environment in a remote setting. This role acts as Tier 2 support for frontline helpdesk and support staff, and requires strong systems administration experience, particularly in diagnosing server-level issues and supporting system and data migrations. The ideal candidate is an IT generalist with broad technical depth across cloud services, infrastructure, and enterprise tools.Key Responsibilities:Provide Tier 2 escalation support for helpdesk, resolving complex system and infrastructure issuesAdminister core IT systems and services (Email, Messaging, Device Management, etc)Monitor, diagnose, troubleshoot and maintain on-prem and cloud-based IT infrastructure and toolsManage and track workload through ticketing system (e.g. Jira, Zendesk)Support and execute system and data migrations across platforms and services with occasional weekend availabilityProvide remote IT support for a distributed workforceDocument processes, system configurations, procedures and enforce IT security best practicesAll other duties as assignedRequirements:Availability during Central Standard Time ZoneExperience in IT systems administration or a similar roleStrong troubleshooting skills across operating systems, servers, and cloud servicesHands-on experience supporting system or data migrationsBroad IT generalist skill set (e.g., cloud platforms, identity management, endpoints, VPNs)Experience supporting remote teamsStrong communication, documentation, and problem-solving skillsAbility to work independently in a fully remote environment Preferred Qualifications:Experience working in an Agile environment (Scrum, Kanban, Scrumban, etc)Experience administering Atlassian products (Jira, Confluence), including migrations or configurationFamiliarity with IT service management tools (e.g., Zendesk, Jira Service Management)Cloud platform certifications (AWS, Azure, Google Cloud)Security or compliance experience (e.g. PCI, SOC 2, ISO 27001, SOX) 

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