IT Support Specialist – L1
Job Description:
• Provide IT support through voice and chat channels
• Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS)
• Manage Windows Servers and utilize ConnectWise or other ticketing systems
• Handle user creation/termination and application installations
• Set up printers and resolve internet down issues
• Configure and troubleshoot Office 365 and Office suite applications
• Handle VIP ticket requests and priority user support
• Recover and restore files (both locally and in cloud-based systems)
• Respond to single user compromised email accounts
• Set up drive mapping and access to network resources
• Respond to and troubleshoot site-wide Wi-Fi and network outages
Requirements:
• At least 2 years of hands-on experience in an IT support role
• Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems
• Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems
• Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed
• Careful and accurate when handling user access, drive mapping, system changes, and routine updates
Benefits:
• 100% work-from-home flexibility
• Preset salary growth
• Weekly salary payments
Apply Now
Apply Now
• Provide IT support through voice and chat channels
• Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS)
• Manage Windows Servers and utilize ConnectWise or other ticketing systems
• Handle user creation/termination and application installations
• Set up printers and resolve internet down issues
• Configure and troubleshoot Office 365 and Office suite applications
• Handle VIP ticket requests and priority user support
• Recover and restore files (both locally and in cloud-based systems)
• Respond to single user compromised email accounts
• Set up drive mapping and access to network resources
• Respond to and troubleshoot site-wide Wi-Fi and network outages
Requirements:
• At least 2 years of hands-on experience in an IT support role
• Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems
• Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems
• Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed
• Careful and accurate when handling user access, drive mapping, system changes, and routine updates
Benefits:
• 100% work-from-home flexibility
• Preset salary growth
• Weekly salary payments
Apply Now
Apply Now