IT Support - Missoula, Montana

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as an IT support position available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package.
The... ideal candidate will provide end-user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary.

Main Responsibilities:
• Respond to requests for technical assistance via phone/remote
• Diagnose and resolve technical hardware & software issues
• Research technical questions using available information resources
• Log all help desk interactions and redirect problems to appropriate personnel
• Identify & escalate situations requiring urgent attention
• Track & route problems, requests, and document resolutions
• Stay current with system information, changes, and updates

Minimum Education/Experience:
• 2-year degree in a related field OR
• 2-years' Experience in a related field

Competencies:
• Attention to detail & a customer service mindset required
• 2+ years proven experience in a structured support environment preferred
• Previous Phone/Laptop repair experience strongly preferred
• Tier 1-2 application and MS support experience desired
• Network & server support experience desired

Pay & Benefits:
• Salary DOE
• Medical, Dental, Vision, FSA/HSA, and Life Insurance

To apply for thisposition, please send cover letter and resume to [email protected].

Employment Type: FULL_TIME

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