IT Support Apprentice
Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, Push, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purposeāmeeting high standards of social and environmental impact. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevoās reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached ā¬179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally.As a fast-growing company, Brevo is in the process of growing the IT team. We are now looking for an IT Support Apprentice to join our Paris office. As a member of this team, you will be working closely with the infrastructure team and the cybersecurity team and you will report directly to our IT Manager. We work with cutting edge technologies and the team is encouraged to explore and lead new projects.Preferred rhythm: 3 weeks in the company/1 week at school, or 2 weeks/2weeks.
This is a fully onsite role. As IT Support Apprentice, you will:
Work on the Onboarding & Offboarding process at scale.
Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging and perform day-to-day IT support tasks.
Implement IT operations, manages inventory, Operating Systems installation and configuration, applications the likes of:
Multi OS platform : Linux, mainly macOS and Windows
Mobile Device Management (JumpCloud)
Manage collaboration tools and provide support (N1/N2)
Software management (antivirus software, password manager, Google Workspace, Slack, Notion)
Track and maintain hardware and software inventory What will contribute to your success:
At least 1 year experience working as IT Support Specialist or equivalent
A first experience in system administration is appreciated
Knowledge in the followings technologies :
Networking Protocols (DNS, DHCP, OSI Model,)
Operating Systems: MacOS, Microsoft Windows 11 & Linux (Ubuntu)
Authentication Protocol Oauth, SAML, SSO
Good understanding of infrastructure and information security.
Highly positive attitude and ability to build conducive working relationships with colleagues from all levels
Fluent in English and in French What we offer:
A unique opportunity to join a fast-growing, collaborative, and international scale-up
Meal vouchers - Swile (ā¬12.50 per day)
Social and ecological committees for societal and environmental issues
Very attractive referral program
Access to over 155,000 courses on Udemy
Modern city-center premises with fruit, drinks, and numerous free activities
Sustainable mobility package if you come to the office by mechanical or electric bike
...and much more! Additional Information
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
Apply Now
This is a fully onsite role. As IT Support Apprentice, you will:
Work on the Onboarding & Offboarding process at scale.
Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging and perform day-to-day IT support tasks.
Implement IT operations, manages inventory, Operating Systems installation and configuration, applications the likes of:
Multi OS platform : Linux, mainly macOS and Windows
Mobile Device Management (JumpCloud)
Manage collaboration tools and provide support (N1/N2)
Software management (antivirus software, password manager, Google Workspace, Slack, Notion)
Track and maintain hardware and software inventory What will contribute to your success:
At least 1 year experience working as IT Support Specialist or equivalent
A first experience in system administration is appreciated
Knowledge in the followings technologies :
Networking Protocols (DNS, DHCP, OSI Model,)
Operating Systems: MacOS, Microsoft Windows 11 & Linux (Ubuntu)
Authentication Protocol Oauth, SAML, SSO
Good understanding of infrastructure and information security.
Highly positive attitude and ability to build conducive working relationships with colleagues from all levels
Fluent in English and in French What we offer:
A unique opportunity to join a fast-growing, collaborative, and international scale-up
Meal vouchers - Swile (ā¬12.50 per day)
Social and ecological committees for societal and environmental issues
Very attractive referral program
Access to over 155,000 courses on Udemy
Modern city-center premises with fruit, drinks, and numerous free activities
Sustainable mobility package if you come to the office by mechanical or electric bike
...and much more! Additional Information
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
Apply Now