IT Support and Operations Specialist

We are seeking a highly motivated IT Support and Operations Specialist to join our dynamic IT team. The successful candidate will be committed to providing excellent customer service, have a proactive approach to problem-solving and a strong understanding of current cloud-based technologies such as Okta, Google Workspace, MDM solutions, etc. You will play a key role in ensuring our IT services run smoothly, while providing outstanding support to our users and contributing to the overall success of our organization. Responsibilities Technology Support • Provide technical assistance and troubleshooting for hardware, software, and connectivity issues. • Support employees with software installations, configurations, and updates • Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets. • Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology. Hardware Lifecycle Management • Develop and implement IT asset lifecycle strategies, including upgrades and replacements. Knowledge Management • Maintain an IT support knowledge base, documenting common issues and resolutions. • Promote best practices and facilitate knowledge sharing System Administration • Manage user accounts, permissions, and access controls across IT systems. • Contribute to IT projects and major initiatives, ensuring alignment with business needs. What You’ll Bring • 2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment • Experience with MDM solutions (Kandji, Hexnode, etc) • Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom • Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning. • Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta. Okta Admin certified or similar experience required. • Ability to document IT processes and contribute to a knowledge base for self-service support. • Ability to work independently and collaborate across time zones in a highly autonomous environment. • Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving. Nice to Have • Strong organizational skills with experience managing IT projects and process improvements. • Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices. • Prior experience in a fast-growing software or tech startup environment. • Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations. In the United States the range is typically a salary of $75,000 to $95,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. Fully Remote Work! • $750.00 to set up your home office • $20 phone/internet monthly reimbursements • Virtual activities and in-person meet-ups • Laptop and super rad swag provided • Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year. Apply tot his job