IT Support Analyst II — Remote & Onsite Helpdesk
About The Opportunity This Computer Support Analyst II position is located in Chicago, IL 60603 of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst II , you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will be responsible for diagnosing and resolving hardware and software issues, configuring computer systems, maintaining and upgrading software applications, and ensuring the overall functionality of IT systems. How You Will Make An Impact Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, configure, and maintain hardware and software components of computer systems. Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals. Perform regular upgrades to ensure systems remain updated and secure. Collaborate with IT teams and vendors to ensure seamless integration and operation of systems. Create and maintain technical documentation and manuals. Train end-users on new hardware and software applications. Conduct remote troubleshooting when necessary. Ensure all IT equipment complies with organizational policies and procedures. Maintain confidentiality and security of all company and client information. Ability to work overtime where needed during the busier tax season months for an accounting firm customer (2/1-4/30 each year). Ability to travel up to an hour in any direction, from downtown Chicago, IL for needed customer L2 work Ability to work remotely outside of the defined tax season dates (2/1-4/30 each year is the tax season) to perform remote L2 work. What You Will Bring To The Table 2 plus years of proven experience as a Computer Support Analyst or similar role. Proven experience as a Computer Support Analyst or similar role. Strong knowledge of computer systems, hardware, and software applications. Proficiency in troubleshooting technical issues and providing timely solutions. Excellent communication skills, both verbal and written. Ability to work independently and collaboratively within a team environment. Strong analytical and problem-solving skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus Interaction Daily interaction with client management and employees. Impact Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always. About US At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting View email address on click.appcast.io. To learn more about Netrix Global, please go to #J-18808-Ljbffr Netrix Global Apply tot his job