IT Service Desk Analyst I

OverviewAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!QualificationsMust be able to work onsite in North LauderdaleBasic computer skills, and they have to lift 40lbs Must be flexible to work any 5 days and any 8 hours between 9AM-8PM.Very good attendance habits.Excellent organizational and time management skills. Excellent verbal and written communication skills. Ability to work independently and multi-task. Ability to work in a changing environment.High level of expertise in Teleperformance & client policies, tools, applications & practices.Strong Knowledge of the Microsoft Office Products - Excel, Word, and PowerPoint. Be Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.Teleperformance is an Equal Opportunity EmployerResponsibilitiesBe organized and have the ability to accurately track all components both incoming and outgoingOpen and manage trouble ticket system for all requestsBe familiar with safe packing procedures and various shipping methodsDemonstrate a positive attitude at all times.Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.Adhere to all work schedule assignments.Abide by and support management directives and adhere to all Teleperformance policiesQualifications:Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.One year of Technical Support & Network service experience in a related field preferred.Knowledge of the Microsoft Office Products - Excel, Word and Outlook.Excellent verbal and written communication skills.Ability to work independently and multi-task.Ability to lift 40 lbs.Be detail-oriented and well organized.Strong customer service skills, confident at handling escalations in a calm and professional manner. Apply tot his job