IT Ops Manager

Who We AreGeneral Medicine is building a healthcare store that makes it radically simpler and more transparent for people to access care. We provide upfront cash and insurance prices for visits, prescriptions, labs, imaging, and more.We're a lean, fast-moving team and we're building this function from scratch. There's no playbook yet - you'll write it.About the RoleThis is General Medicine's first IT hire. You'll own the full IT function end-to-end: systems administration, vendor management, device lifecycle, security operations, and compliance groundwork. This is not a delegator role. You'll be hands-on from day one, setting up systems, auditing our SaaS stack, locking down our security posture, and building the processes that scale with the company. You're the kind of person who finds a broken process and fixes it before anyone asks.What the Work Looks LikeOwn and administer all company systems: Rippling (IAM, MDM, Inventory Management), Google Workspace, SSO, and our full SaaS portfolio (~50 tools and 6 internal applications)Act as internal help desk resource, supporting our team with a range of IT needsCentralize and manage vendor procurement, software renewals, license management, and BAA inventoryBuild and enforce IT policy: acceptable use, onboarding/offboarding, access controls, and device standardsManage the full device lifecycle - provisioning and shipping new hire equipment, coordinating retrieval from departing employees - via Rippling Inventory ManagementLead security operations: deploy and manage endpoint protection, run phishing simulations, and own our security awareness training programConduct an initial HIPAA compliance audit and engage an external auditor to formalize our risk assessmentLay the documentation and controls groundwork for security and compliance programsWhat We're Looking For7–10 years of IT experience, with demonstrated breadth across systems administration, security, and vendor managementStartup experience required. You've built IT infrastructure before, not just maintained itHealthcare and HIPAA experience required; security experience (endpoint protection, risk assessments, awareness training) strongly preferredExperience supporting hybrid and remote teams required; marketplace or healthtech experience preferredHands-on with MDM platforms, IAM, Google Workspace administration, and SaaS managementHighly organized, high ownership, and comfortable operating without a lot of structure around youStrong Fit If YouGet energized by building systems from scratch and leaving things better than you found themLove helping people in real-timeCan context-switch between big-picture thinking and fixing a broken laptop policy in the same afternoonHave strong opinions about how IT should work at a company like ours — and the experience to back them upAre genuinely excited about the problem we're solving in healthcareWhy Join General MedicineYou'll be the first IT hire - high ownership, high visibility, and a direct line to leadershipClear product-market fit and strong investor backingA chance to help build the operational infrastructure of a company redesigning how people access healthcare

Apply Now