IT Operations Analyst I

Gopuff is seeking an IT Analyst to support our platform as we provide a world delivery service. Your primary responsibility will be to support our team's use of technology and services. This role requires triaging and prioritizing user requests and helping design and implement the support system. Excellent communication skills and problem-solving abilities are essential.As a vertically integrated company our systems include warehouse management systems, driver delivery apps, point of sale support, financial systems, and of course printers that continually run out of cyan. Your actions will matter. Good work will improve our customers' lives by giving them back precious time in their day. This position reports to the IT Manager.Working hours will be Friday - Tuesday (2pm - 11pm PST) (5pm - 2am EST) Responsibilities Support our supportive and inclusive culture while driving excellence in executionLogging and processing support calls through ServiceNowPlanning and undertaking scheduled maintenance upgradesTalking to clients and computer users to determine the nature of any problems they encounterResponding to laptop problemsSupporting office technology at BevMo HQSupporting point of sale system within BevMo storesRepairing equipment and replacing partsMaintaining records of software licensesManaging stocks of equipment, consumables and other suppliesTroubleshoot and resolve remote hardware, software, and network issuesIdentification and triage of incidentsFollow Gopuff's technology delivery practices, standards, project management disciplinesCommunicate status updates with key stakeholders during major incidentsBe flexible. Be willing to learn. We're growing and we need you to grow with us Requirements 2 years of support experienceKnowledge of Windows, Mac, iOS, and AndroidExperience documenting resolutions for entry to the Knowledge BaseUnderstanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)Experience with Identity Management Concepts (G-Suite, Azure Active Directory)Familiarity with Cloud Environments (eg. Azure, AWS, Meraki)Experience with Incident Management Tools (eg. Jira, Freshservice)Knowledge of core networking concepts (TCP/IP, SD-WAN, LAN) Compensation Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.Salary Range: $50,000 - $75,000 Additional Information At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.Like what you’re hearing? Then join us on Team Blue.

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