IT Helpdesk Mid-level

About us:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.Company website: https://CEF.incKey Responsibilities:Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environmentLogging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing systemFollowing up on any outstanding issues with customers regarding status and closure of incidents/requestsTroubleshooting and resolve hardware, software and network problemsDocument procedures, FAQs, and inventory of assetsAble to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.Provides technical advice to executive-level and their assistant based on developed expertise in the field of ITProvide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfactionBuild trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities Company Security program administratorCompany VPN administratorCompany IT policy and application form creationVIP support, Business travelers supportIT server room cleanup and follow up all kind of issue in IT roomNetwork issue checkup and cooperation with Network teamFile server issue checkup and cooperation with Server teamPC and laptop repair and software issue solving skillSecurity application managementWindows and printer issue solving skillServer and Network basic knowledgeQualifications:Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active DirectoryExcellent problem-solving, communication and interpersonal skillsAbility to prioritize and organize work to meet defined SLA'sAndroid mobile in corporation experience is a plusStrong understanding of server or network basic skillsOther Qualifications:Bachelors degree preferred with at least 1+ years of Corporate Tech Support experience, Must be willing to travel up to 10 % of time8am 5pm working hourSometime, need to work at night and Saturday and Sunday If it is requiredLegally authorized to work in the U.S. without any restrictionsOkay to work 100% on-site in San Jose, CAOriginally posted on Himalayas

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