IT Help Desk Support
RCM Technologies, Inc. is a premier provider of business and technology solutions. They are seeking an IT Help Desk Support Specialist to provide comprehensive technical support to both internal and external users, ensuring the reliable operation of hardware, software, and network systems. Responsibilities Deploy, configure, and troubleshoot laptops, desktops, smartphones, tablets, VPNs, antivirus, printers, and scanners. Install, configure, and troubleshoot hardware and software applications Manage new user setups and configurations, including Active Directory and Office 365 accounts Process and document Helpdesk requests according to SLAs, escalating as needed Participate in a 24x7 on-call rotation Track and audit hardware and software licensing. Perform hardware and software procurement Adhere to HIPAA best practices and policies. Create and maintain detailed incident records and SOPs Utilize computer imaging solutions, preferably MS SCCM and WDS Perform workstation builds, desktop/laptop repairs, and printer configuration Skills Proficiency in Windows, Office 365, VPN, iPhone/iPad devices, Android, antivirus software, network connectivity, and printer/drive mappings Experience with MS Active Directory, Office 365, MS Teams, Group Policies, DNS, DHCP, and IP Networking Strong hardware and software troubleshooting skills Ability to explain complex technical concepts to non-technical users Proficient analytical problem isolation and troubleshooting skills Experience ticketing systems Bachelor's or Associate's degree in Computer/IT, or equivalent experience Microsoft certifications are a plus Recent graduates considered Benefits 401K Medical Dental Vision Company Overview RCM Technologies, Inc. (Nasdaq: RCMT) is a business and technology solutions provider with world-class talent in key market segments. It was founded in 1971, and is headquartered in Pennsauken, New Jersey, US, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship RCM Technologies, Inc. has a track record of offering H1B sponsorships, with 9 in 2025, 13 in 2024, 6 in 2023, 5 in 2022, 21 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.