IT Help Desk - Call Center Agent

Job Description Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. Job Duties/Responsibilities Responsible for both inbound and outbound helpdesk phone calls from customers Provide support to both LabCorp’s eProducts and Enterprise software applications Install, test, configure, troubleshoot and repair hardware/software for desktop support Setup, process and schedule eProduct requests received by LabCorp sales team Create and maintain customer’s online access including password resets, username maintenance, software training and software installation Manage Help Desk tickets and emails in a timely manner Evaluate the nature of customer issues to determine the proper resolution Escalate issues to Field Technicians or Level 2 support as needed Document all calls in the ticketing system in an accurate and timely manner Respond to all customer inquiries within in a timely manner Follow-up with customers to ensure issues are resolved Perform preventative maintenance and application updates as necessary Monitor and ensure delivery of laboratory results to the client base Work closely with teammates and direct supervisor to ensure completion of all job duties Perform administrative/clerical duties and technical tasks as needed Requirements: Associates degree within Information Technology or Computer Science is preferred IT Certifications are plus; A+ or Net+ Must have previous experience working in a help desk environment Must have experience troubleshooting hardware, software and networking issues Experience with ticketing software and remote tool a plus Experience in the healthcare industry is a plus Detail oriented in order to keep detailed notes on tickets Highly organized to keep Help desk tickets and emails in order Strong communication skills; both written and verbal Ability to work independently or in a team environment Flexibility to work overtime as needed Application Window closes 5/23/2025 Pay Range: $35,000 – $70,000 annual salary All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.

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