IT Engineer

Fluidstack is building the infrastructure for abundant intelligence, partnering with top AI labs and enterprises. The IT Engineer will provide hands-on IT support, manage SaaS tools, and ensure effective communication and documentation while maintaining a secure environment for employees.ResponsibilitiesProvide reliable, hands-on IT support for our in office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer serviceSupport Fluidstack’s MDM fleet comprising macOS, iOS, and Windows devicesProvide in office support by troubleshooting basic network issues and our A/V systemsHelp manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controlsSupport daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission)Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiencesContribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updatesHelp maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasksSupport onboarding and offboarding of Fluidstack employees and contractorsSupport the IT team by creating simple, reliable automations that reduce manual work and improve operational efficiencySkillsPractical experience administering Okta, including users, groups, and basic app integrations (OIE a plus)Strong knowledge of Google Workspace, with some exposure to Office 365Hands-on MDM experience with macOS and Windows, ideally with Iru (formerly Kandji)Ability to support macOS, iOS, and Windows devicesFamiliarity with Atlassian tools (Jira, Confluence) for documentation and project managementExperience participating in procurement and asset management processesClear, concise technical writing skills for documentation and knowledge base contentExcellent communication and customer service abilitiesBasic understanding of security principles and best practicesExperience with no‑code/low‑code automation tools (Okta Workflows, n8n, Zapier, Workato, Tray.io)Scripting familiarity with common languages (Bash, PowerShell, Python)Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP)Experience with AI tools, agents, MCPs, automations, and prompting. Fluidstack standardizes on Anthropic Claude and has OpenAI ChatGPTHRIS integration experience with systems like Deel, Rippling, BambooHR, or WorkdayUnderstanding of API integrations and webhooks, and how to use them effectivelyBenefitsRetirement or pension plan, in line with local norms.Health, dental, and vision insurance.Generous PTO policy, in line with local norms.Company OverviewFluidStack is an AI cloud platform for frontier labs and startups. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.fluidstack.io.Company H1B SponsorshipFluidstack has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.



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