IT Employee Experience Coordinator

How youll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline! Delta IT employees are thinkers, doers, innovators. • We are proactive. • We are collaborative. • We deliver impact to our customers. The IT Employee Experience Coordinator’s role is to work with the Manager, General Manager, Director, Site Leaders and the IT Transformation and Change Management team to assist in driving and program managing IT-wide cross functional employee engagement and workspace efforts while assisting with cutting-edge thought leadership, and company-wide facilitation of other IT Transformation efforts. The Employee Experience Coordinator will ideate, socialize, and initiate complex cross-functional programs and projects covering a range of transformative efforts throughout the IT department for both short- and long-term initiatives. This individual will work with other departments as needed to investigate and tackle issues that require resource buy-in and cooperation across the entire Delta organization as well as with our external partners. If youre in Minneapolis (or want to be) and want to work in a fun and collaborative environment with one of the best brands in the world, join our team today! RESPONSIBILITIES: • Serve as a key resource for the IT Transformation and Change Management team by contributing to strategy development, thought leadership, socialization, and the creation of materials that support employee engagement, workspace, and other key initiatives. • Oversee day-to-day operations of the Minneapolis Technology Hub, including workspace logistics, vendor coordination, and facilities support to ensure a productive and welcoming environment. • Lead employee engagement efforts by planning and executing large-scale events, team-building activities, and portfolio-specific programs that foster a connected and inclusive workplace culture. • Act as the primary liaison for the Minneapolis Technology Hub, managing internal communications, announcements, and engagement campaigns to keep employees and contractors informed and connected. • Develop and implement strategies to increase in-office presence and enhance hybrid work experiences through thoughtful workspace design and engagement programming. • Support continuous improvement by developing and refining processes, procedures, and initiatives that enhance IT operations and employee experience. • Participate in strategic reviews of business operations, policies, and long-term planning to align workspace and engagement initiatives with organizational goals. • Build and maintain cross-functional relationships with stakeholders, portfolio teams, and strategic partners to drive mutually beneficial change and collaboration. • Conduct research and assessments to inform strategy, support decision-making, and create roadmaps for key initiatives. • Promote interdepartmental collaboration by increasing interaction, resource sharing, and alignment across teams and partners. • Communicate effectively with leadership, including Managers, General Managers, Directors, VPs, SLT leads, and the CIO, to present findings, updates, and recommendations. • Apply critical thinking to adapt existing methods and develop innovative solutions to complex challenges with minimal guidance. • Clarify roles and responsibilities for stakeholders, IT portfolio teams, business partners, and users to ensure alignment and accountability within initiatives. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: • Competitive salary, industry-leading profit sharing program, and performance incentives • 401(k) with generous company contributions up to 9 • New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) • In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period • 10 paid holidays per calendar year • Birthing parents are eligible for 12-weeks of paid maternity/parental leave • Non-birthing parents are eligible for 2-weeks of paid parental leave • Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health • Domestic and International space-available flight privileges for employees and eligible family members • Career development programs to achieve your long-term career goals • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies • Recognition rewards and awards through the platform Unstoppable Together • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare insurance, legal services, and childcare What you need to succeed (minimum qualifications) • At least 3-5 years of related work experience. • High School Diploma, GED or High School Equivalency. • Previous hands-on tactical and strategic support for people, process and technology improvement projects including current state assessment, future state design, gap analysis. • PMO expertise. • Embraces Diverse People, Thinking and Styles. • Consistently makes safety and security, of self and others, the priority. • Mastery of the MS Office suite (including PowerPoint, Excel, Visio, Project, and Word). • Ability to be flexible, pivot quickly and seamlessly tackle risks and ambiguity while effectively navigating a dynamic project environment. • Strong meeting facilitation, negotiation, and customer service skills. • Excellent written and oral communication, strategic planning, and organizational skills. • Strong interpersonal skills, including the ability to establish strong relationships with internal and external stakeholders and build effective presentations. • Take responsibility for actions, projects, and people. • Display initiative, act with confidence, and work under own direction. • Possess the utmost standards for quality and productivity. • Gather comprehensive information to support decision making. • Adapt to changing circumstances and styles to suit different people or situations where needed. • Consistently prioritizes safety and security of self, others, and personal data. • Embraces diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) • Bachelor’s Degree in Business, Communications or related field is preferred. • Rudimentary technical IT knowledge. • Background in office management, event planning, communications, and administrative assistance. Apply tot his job