# IT Business Analyst – Infrastructure & Facilities Management
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Join arenaflex: Shape the Future of Aviation Technology Infrastructure
Are you ready to take your career to new heights with one of the most innovative leaders in the global aviation industry? At arenaflex, we don't just connect people to destinations worldwide – we connect talented individuals to careers that soar. We're seeking a dynamic and detail-oriented IT Business Analyst – Infrastructure & Facilities Management to join our Information Technology Offices Group and help maintain the critical backbone that keeps our operations running smoothly across airports and facilities.
This is a phenomenal opportunity for a professional who thrives in a fast-paced, technology-driven environment and wants to make a tangible impact on the infrastructure that supports millions of travelers every year. If you're passionate about IT infrastructure, facilities management, and want to be part of a team that values excellence, integrity, and innovation, we invite you to explore this exciting opportunity with arenaflex.
About arenaflex and Our IT Operations
At arenaflex, we believe that exceptional technology infrastructure is the foundation of outstanding customer experiences. As a global leader in air transportation, we operate one of the most complex and sophisticated IT ecosystems in the aviation industry. Our IT Offices Group plays a critical role in ensuring that our technology infrastructure remains robust, reliable, and capable of supporting our expansive operations.
Our IT team is responsible for managing data centers, remote communication rooms, IT laboratories, and the critical facilities infrastructure that powers everything from booking systems to flight operations. We pride ourselves on maintaining 99.99% uptime and delivering IT solutions that enable our employees to provide world-class service to millions of customers daily.
When you join arenaflex, you become part of a community that values innovation, collaboration, and continuous improvement. You'll work alongside talented professionals who are passionate about leveraging technology to solve complex challenges and create seamless travel experiences.
Position Overview: IT Business Analyst – Infrastructure & Facilities
As an IT Business Analyst within our IT Offices Group, you will serve as a vital link between our IT operations and facilities management teams. Your primary responsibility will be to provide expert IT administration, project management, and operational support to ensure the functional sustainability of the critical infrastructure that supports our airport communication spaces and facility operations.
This role is based in Atlanta, Georgia, and offers the unique opportunity to work with cutting-edge technology in one of the busiest airport environments in the world. You'll be responsible for maintaining and improving the infrastructure that keeps our operations connected, efficient, and reliable.
Key Responsibilities
In this role, you will be entrusted with a comprehensive set of responsibilities that are essential to maintaining arenaflex's operational excellence:
IT Infrastructure Administration
Provide expert IT administration of professional services, project management, and support to ensure the functional sustainability of critical infrastructure supporting airport communication spaces for arenaflex's IT Offices Group
Manage all site implementations, inventories, infrastructure planning, accompanying, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room critical environment equipment
Oversee IT support for IT labs that serve our client application and engineering teams, providing workstations, hardware, and access to test applications
Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms
Facilities Management
Manage, operate, maintain, and monitor all critical facilities infrastructure for data center and remote communication room equipment
Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
Support IT Offices grounds fiber ring to maintain the integrity and service continuity of the Atlanta airport and facilities underground fiber ring
Manage space, UPS power, and critical cooling capacity
Project Management & Implementation
Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements
Perform capital forecasting and project management for airport critical equipment life cycle replacement
Support Corporate Real Estate projects that involve remote communication room design/work as an IT Offices representative and on-site assessment reporting
Design plan guidelines for remote communication room space, UPS, air conditioning, generators, and Fire Life and Safety (FLS) systems
Vendor Management
Select IT and critical facilities services while ensuring accurate documentation
Negotiate best prices for products and services
Ensure that vendors fulfill their contractual obligations
Manage the design, implementation, and vendor support of appropriate electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs for communication rooms
Operational Support
Provide proactive and break-fix support for alert/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment
Ensure operational sustainability of airport critical environment infrastructure
Perform remote coordination of airport critical infrastructure support and break-fix activities
Review/store maintenance records and ensure inconsistencies are remediated
Provide remote incident management resolution for airport critical equipment
Offer remote installation, configuration, and operational support
Maintain strict adherence to change control activities
Policy & Compliance
Recommend and implement departmental policies, guidelines, standards, and procedures
Ensure compliance with all governing corporate standards and regulations
Consistently prioritize safety and security of self, others, and personal data
What You Need to Succeed (Minimum Qualifications)
To be considered for this role, candidates must meet the following minimum requirements:
Education: High school diploma, GED, or high school equivalency
Experience: Strong foundation in data center technology and critical facilities infrastructure
Communication Skills: Excellent written and verbal interpersonal skills with the ability to build and maintain effective relationships with supervisory teams, vendors, and peers
Project Management: Proven experience in project management of remote communication room standards capital improvements, upgrades, and enhancements
Technical Knowledge: Understanding of space, UPS power, and critical cooling capacity management
Vendor Management: Experience selecting critical facilities services with accurate documentation and vendor oversight
Operational Experience: Background in designing and implementing electrical power, A/C, fire suppression, security, and cabling programs for communication rooms
Problem-Solving: Ability to provide proactive and break-fix support for facilities-related issues
Adaptability: Flexibility to support operations with varying shifts, extended hours, and emergency requirements
Multitasking: Ability to balance multiple priorities within established time limitations
Collaboration: Embraces diverse individuals, thinking, and styles
What Will Give You a Competitive Edge (Preferred Qualifications)
While we welcome all qualified candidates, the following qualifications will give you a significant advantage:
Bachelor's degree in a related field, OR five or more years of relevant experience
Trade School Graduate with specialized technical training
IT Project Management Experience (minimum 2 years) within a high-availability communication room and/or data center operating environment
Hands-on experience with daily operational requirements and the operation of production systems and equipment
Certifications in data center facilities management (e.g., BICSI, AFCOM, or equivalent)
Experience with airport or large-scale facility IT infrastructure
Skills & Competencies for Success
Beyond qualifications, we're looking for candidates who demonstrate these critical competencies:
Analytical Thinking: Ability to analyze complex infrastructure challenges and develop effective solutions
Attention to Detail: Meticulous approach to maintaining critical infrastructure documentation and compliance
Problem Resolution: Strong troubleshooting skills with the ability to diagnose and resolve issues quickly
Strategic Planning: Capability to forecast capital needs and plan for infrastructure lifecycle
Customer Focus: Commitment to supporting internal stakeholders with excellence
Team Player: Collaborative mindset with the ability to work effectively across departments
Continuous Learning: Eagerness to stay current with emerging technologies and industry best practices
Career Growth & Development Opportunities
At arenaflex, we believe in investing in our employees' growth and development. This position offers exceptional opportunities for career advancement within our organization:
Career Development Programs: Access to comprehensive training and development resources designed to help you achieve your long-term career goals
Professional Certification Support: Sponsorship and support for industry-relevant certifications
Cross-Functional Exposure: Opportunities to work with diverse teams across IT, operations, and facilities
Leadership Pathways: Clear progression paths to senior technical and leadership positions
Industry Experience: Hands-on experience with enterprise-scale IT infrastructure in one of the most dynamic industries
Work Environment & Culture
When you join arenaflex, you become part of a culture founded on shared commitments to living our core values – Honesty, Integrity, Respect, Perseverance, and Employee Empowerment – always, in everything we do. Our culture fosters innovation, collaboration, and mutual respect, creating an environment where every employee can thrive.
You'll work in a dynamic, fast-paced environment that presents new challenges and opportunities daily. Our IT Offices Group is team-oriented and collaborative, with a focus on achieving excellence in everything we do. We value diverse perspectives and believe that different viewpoints strengthen our solutions and outcomes.
While this position primarily operates during standard business hours, you must be flexible to support an operation with varying shifts, extended hours, and emergency requirements. This adaptability is crucial in our 24/7 aviation environment where infrastructure reliability is paramount.
Compensation & Benefits
At arenaflex, we recognize that our employees are our greatest asset. That's why we offer a comprehensive compensation package designed to support you both professionally and personally:
Competitive Compensation
Hourly rate: $20-$30 per hour (commensurate with experience)
Performance incentives
Industry-leading profit sharing
401(k) with generous direct contribution and company match
Time Off & Leave
Paid time off including vacation, holidays, and personal days
Generous leave policies to support work-life balance
Health & Wellness
Comprehensive health benefits including medical, dental, and vision
Short/long-term disability and life benefits
Wellness programs supporting physical, emotional, social, and financial health
Employee assistance program offering support for you and your family
Free financial education resources
Extensive resources supporting mental health counseling
Travel Perks
Domestic and international (standby) flight benefits for employees and qualified dependents
Opportunity to explore the world while building your career
Additional Perks
Access to more than 500 discounts and voluntary benefits through DeltaPerks
Specialty savings on car and hotel rentals
Auto/homeowners/pet insurance options
Career development programs to achieve long-term career goals
Why You'll Love arenaflex
Exploring a career at arenaflex gives you an opportunity to see the world while enjoying great benefits to help you continue climbing on your career journey. Our employees are our greatest asset, and we're committed to providing them with the resources, support, and opportunities they need to succeed.
When you join arenaflex, you're not just accepting a job – you're embarking on a career journey with a company that values its people, invests in their growth, and rewards their contributions. You'll work alongside passionate professionals, tackle exciting challenges, and make a meaningful impact on the transportation industry.
Ready to Take Flight? Apply Today!
If you're ready to join a team that's committed to excellence, innovation, and putting people first, we encourage you to apply for this exciting opportunity. We're looking for talented individuals who are passionate about IT infrastructure and want to be part of something extraordinary.
At arenaflex, the sky isn't the limit – it's just the beginning. Take the first step toward an amazing career journey and apply today!
arenaflex is an equal opportunity employer and values diversity in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Join arenaflex: Shape the Future of Aviation Technology Infrastructure
Are you ready to take your career to new heights with one of the most innovative leaders in the global aviation industry? At arenaflex, we don't just connect people to destinations worldwide – we connect talented individuals to careers that soar. We're seeking a dynamic and detail-oriented IT Business Analyst – Infrastructure & Facilities Management to join our Information Technology Offices Group and help maintain the critical backbone that keeps our operations running smoothly across airports and facilities.
This is a phenomenal opportunity for a professional who thrives in a fast-paced, technology-driven environment and wants to make a tangible impact on the infrastructure that supports millions of travelers every year. If you're passionate about IT infrastructure, facilities management, and want to be part of a team that values excellence, integrity, and innovation, we invite you to explore this exciting opportunity with arenaflex.
About arenaflex and Our IT Operations
At arenaflex, we believe that exceptional technology infrastructure is the foundation of outstanding customer experiences. As a global leader in air transportation, we operate one of the most complex and sophisticated IT ecosystems in the aviation industry. Our IT Offices Group plays a critical role in ensuring that our technology infrastructure remains robust, reliable, and capable of supporting our expansive operations.
Our IT team is responsible for managing data centers, remote communication rooms, IT laboratories, and the critical facilities infrastructure that powers everything from booking systems to flight operations. We pride ourselves on maintaining 99.99% uptime and delivering IT solutions that enable our employees to provide world-class service to millions of customers daily.
When you join arenaflex, you become part of a community that values innovation, collaboration, and continuous improvement. You'll work alongside talented professionals who are passionate about leveraging technology to solve complex challenges and create seamless travel experiences.
Position Overview: IT Business Analyst – Infrastructure & Facilities
As an IT Business Analyst within our IT Offices Group, you will serve as a vital link between our IT operations and facilities management teams. Your primary responsibility will be to provide expert IT administration, project management, and operational support to ensure the functional sustainability of the critical infrastructure that supports our airport communication spaces and facility operations.
This role is based in Atlanta, Georgia, and offers the unique opportunity to work with cutting-edge technology in one of the busiest airport environments in the world. You'll be responsible for maintaining and improving the infrastructure that keeps our operations connected, efficient, and reliable.
Key Responsibilities
In this role, you will be entrusted with a comprehensive set of responsibilities that are essential to maintaining arenaflex's operational excellence:
IT Infrastructure Administration
Provide expert IT administration of professional services, project management, and support to ensure the functional sustainability of critical infrastructure supporting airport communication spaces for arenaflex's IT Offices Group
Manage all site implementations, inventories, infrastructure planning, accompanying, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room critical environment equipment
Oversee IT support for IT labs that serve our client application and engineering teams, providing workstations, hardware, and access to test applications
Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms
Facilities Management
Manage, operate, maintain, and monitor all critical facilities infrastructure for data center and remote communication room equipment
Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
Support IT Offices grounds fiber ring to maintain the integrity and service continuity of the Atlanta airport and facilities underground fiber ring
Manage space, UPS power, and critical cooling capacity
Project Management & Implementation
Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements
Perform capital forecasting and project management for airport critical equipment life cycle replacement
Support Corporate Real Estate projects that involve remote communication room design/work as an IT Offices representative and on-site assessment reporting
Design plan guidelines for remote communication room space, UPS, air conditioning, generators, and Fire Life and Safety (FLS) systems
Vendor Management
Select IT and critical facilities services while ensuring accurate documentation
Negotiate best prices for products and services
Ensure that vendors fulfill their contractual obligations
Manage the design, implementation, and vendor support of appropriate electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs for communication rooms
Operational Support
Provide proactive and break-fix support for alert/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment
Ensure operational sustainability of airport critical environment infrastructure
Perform remote coordination of airport critical infrastructure support and break-fix activities
Review/store maintenance records and ensure inconsistencies are remediated
Provide remote incident management resolution for airport critical equipment
Offer remote installation, configuration, and operational support
Maintain strict adherence to change control activities
Policy & Compliance
Recommend and implement departmental policies, guidelines, standards, and procedures
Ensure compliance with all governing corporate standards and regulations
Consistently prioritize safety and security of self, others, and personal data
What You Need to Succeed (Minimum Qualifications)
To be considered for this role, candidates must meet the following minimum requirements:
Education: High school diploma, GED, or high school equivalency
Experience: Strong foundation in data center technology and critical facilities infrastructure
Communication Skills: Excellent written and verbal interpersonal skills with the ability to build and maintain effective relationships with supervisory teams, vendors, and peers
Project Management: Proven experience in project management of remote communication room standards capital improvements, upgrades, and enhancements
Technical Knowledge: Understanding of space, UPS power, and critical cooling capacity management
Vendor Management: Experience selecting critical facilities services with accurate documentation and vendor oversight
Operational Experience: Background in designing and implementing electrical power, A/C, fire suppression, security, and cabling programs for communication rooms
Problem-Solving: Ability to provide proactive and break-fix support for facilities-related issues
Adaptability: Flexibility to support operations with varying shifts, extended hours, and emergency requirements
Multitasking: Ability to balance multiple priorities within established time limitations
Collaboration: Embraces diverse individuals, thinking, and styles
What Will Give You a Competitive Edge (Preferred Qualifications)
While we welcome all qualified candidates, the following qualifications will give you a significant advantage:
Bachelor's degree in a related field, OR five or more years of relevant experience
Trade School Graduate with specialized technical training
IT Project Management Experience (minimum 2 years) within a high-availability communication room and/or data center operating environment
Hands-on experience with daily operational requirements and the operation of production systems and equipment
Certifications in data center facilities management (e.g., BICSI, AFCOM, or equivalent)
Experience with airport or large-scale facility IT infrastructure
Skills & Competencies for Success
Beyond qualifications, we're looking for candidates who demonstrate these critical competencies:
Analytical Thinking: Ability to analyze complex infrastructure challenges and develop effective solutions
Attention to Detail: Meticulous approach to maintaining critical infrastructure documentation and compliance
Problem Resolution: Strong troubleshooting skills with the ability to diagnose and resolve issues quickly
Strategic Planning: Capability to forecast capital needs and plan for infrastructure lifecycle
Customer Focus: Commitment to supporting internal stakeholders with excellence
Team Player: Collaborative mindset with the ability to work effectively across departments
Continuous Learning: Eagerness to stay current with emerging technologies and industry best practices
Career Growth & Development Opportunities
At arenaflex, we believe in investing in our employees' growth and development. This position offers exceptional opportunities for career advancement within our organization:
Career Development Programs: Access to comprehensive training and development resources designed to help you achieve your long-term career goals
Professional Certification Support: Sponsorship and support for industry-relevant certifications
Cross-Functional Exposure: Opportunities to work with diverse teams across IT, operations, and facilities
Leadership Pathways: Clear progression paths to senior technical and leadership positions
Industry Experience: Hands-on experience with enterprise-scale IT infrastructure in one of the most dynamic industries
Work Environment & Culture
When you join arenaflex, you become part of a culture founded on shared commitments to living our core values – Honesty, Integrity, Respect, Perseverance, and Employee Empowerment – always, in everything we do. Our culture fosters innovation, collaboration, and mutual respect, creating an environment where every employee can thrive.
You'll work in a dynamic, fast-paced environment that presents new challenges and opportunities daily. Our IT Offices Group is team-oriented and collaborative, with a focus on achieving excellence in everything we do. We value diverse perspectives and believe that different viewpoints strengthen our solutions and outcomes.
While this position primarily operates during standard business hours, you must be flexible to support an operation with varying shifts, extended hours, and emergency requirements. This adaptability is crucial in our 24/7 aviation environment where infrastructure reliability is paramount.
Compensation & Benefits
At arenaflex, we recognize that our employees are our greatest asset. That's why we offer a comprehensive compensation package designed to support you both professionally and personally:
Competitive Compensation
Hourly rate: $20-$30 per hour (commensurate with experience)
Performance incentives
Industry-leading profit sharing
401(k) with generous direct contribution and company match
Time Off & Leave
Paid time off including vacation, holidays, and personal days
Generous leave policies to support work-life balance
Health & Wellness
Comprehensive health benefits including medical, dental, and vision
Short/long-term disability and life benefits
Wellness programs supporting physical, emotional, social, and financial health
Employee assistance program offering support for you and your family
Free financial education resources
Extensive resources supporting mental health counseling
Travel Perks
Domestic and international (standby) flight benefits for employees and qualified dependents
Opportunity to explore the world while building your career
Additional Perks
Access to more than 500 discounts and voluntary benefits through DeltaPerks
Specialty savings on car and hotel rentals
Auto/homeowners/pet insurance options
Career development programs to achieve long-term career goals
Why You'll Love arenaflex
Exploring a career at arenaflex gives you an opportunity to see the world while enjoying great benefits to help you continue climbing on your career journey. Our employees are our greatest asset, and we're committed to providing them with the resources, support, and opportunities they need to succeed.
When you join arenaflex, you're not just accepting a job – you're embarking on a career journey with a company that values its people, invests in their growth, and rewards their contributions. You'll work alongside passionate professionals, tackle exciting challenges, and make a meaningful impact on the transportation industry.
Ready to Take Flight? Apply Today!
If you're ready to join a team that's committed to excellence, innovation, and putting people first, we encourage you to apply for this exciting opportunity. We're looking for talented individuals who are passionate about IT infrastructure and want to be part of something extraordinary.
At arenaflex, the sky isn't the limit – it's just the beginning. Take the first step toward an amazing career journey and apply today!
arenaflex is an equal opportunity employer and values diversity in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.