IT Business Analyst – Critical Infrastructure & Airport Communication Systems Support
Join arenaflex as an IT Business Analyst – Shape the Future of Critical Infrastructure
Are you ready to take your IT career to new heights? arenaflex is seeking a talented and driven IT Business Analyst to join our IT Offices Group, where you'll play a pivotal role in maintaining and advancing the critical infrastructure that keeps airport communication systems running smoothly. This is more than just a job—it's an opportunity to be part of a team that powers connectivity across one of the most dynamic industries in the world. If you're passionate about technology, thrive in fast-paced environments, and want to make a meaningful impact, we invite you to explore this exciting opportunity with arenaflex.
About arenaflex
At arenaflex, we believe in connecting people and places while fostering a culture of innovation, integrity, and excellence. Established with a vision to transform the transportation and connectivity landscape, arenaflex has grown into a leading organization committed to delivering outstanding services across multiple domains. Our foundation is built on a rich heritage dating back to 1924, and today, we continue to push boundaries while staying true to our core values: Trustworthiness, Honesty, Respect, Perseverance, and Employee Service.
Working at arenaflex means becoming part of a global network that spans continents and touches millions of lives daily. Whether it's enabling seamless travel experiences or ensuring critical communication infrastructure operates without interruption, our team members are at the heart of everything we do. We pride ourselves on creating an environment where diverse perspectives are valued, innovation is encouraged, and every individual has the chance to grow both professionally and personally.
The Role: IT Business Analyst – IT Offices
As an IT Business Analyst within our IT Offices Group, you will be responsible for providing expert IT administration, project management, and support to ensure the operational sustainability of the critical infrastructure that supports our airport communication domains. This position is essential to maintaining seamless operations across our vast network, and you'll be working with cutting-edge technology in a collaborative environment.
Our IT Offices Group is the backbone of our technological infrastructure, overseeing site implementations, inventories, system planning, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room climate control equipment. You'll be instrumental in supporting IT labs that enable our client application and engineering teams with workstations, hardware, and access to test their applications—directly contributing to innovation and operational excellence.
Key Responsibilities
Infrastructure Management: Lead IT administration of all site implementations, inventories, system planning, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room climate control equipment
Laboratory Support: Provide IT support for IT labs to align client application and engineering teams with workstations, hardware, and testing access
Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms
Operations & Monitoring: Manage, operate, support, and monitor all critical facilities infrastructure for data centers and remote communication room equipment
Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
Network Integrity: Support IT Offices grounds fiber ring to maintain the integrity and service continuity of airport and campus facilities underground fiber ring infrastructure
Policy Implementation: Recommend and implement departmental policies, guidelines, regulations, and procedures while ensuring compliance with all governing corporate standards
Project Management: Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements
Vendor Management: Select IT and critical facilities services, ensuring accurate documentation, securing best prices for products and services, and guaranteeing vendor contractual obligations are met
Capital Planning: Perform capital forecasting and project management for airport critical equipment lifecycle replacement
Corporate Collaboration: Support Corporate Real Estate projects involving remote communication room design/work as an IT Offices representative and on-site assessment reporting
Capacity Management: Manage space, UPS power, and critical cooling capacity
System Design: Oversee the design, implementation, and vendor support of electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs for communication rooms
Incident Management: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment
Operational Sustainability: Ensure operational sustainability of airport critical environmental systems
Standards Creation: Develop Design Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems
Maintenance Coordination: Coordinate airport critical infrastructure maintenance and break-fix activities remotely
Documentation Review: Review/Store Maintenance Records and ensure errors are remediated
Remote Support: Provide remote Incident Management resolution for airport critical equipment, as well as remote installation, configuration, and operational support
Change Control: Maintain strict adherence to change control activities
What We're Looking For
Minimum Qualifications (Required)
Bachelor's Degree in a relevant field or equivalent combination of education and experience
Strong ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers
Knowledge of data center technology and critical facilities infrastructure
Project management experience for remote communication room standards capital improvements, upgrades, and enhancements
Capital forecasting and project management experience for airport critical equipment lifecycle replacement
Experience supporting Corporate Real Estate projects as an IT representative with on-site assessment capabilities
Space, UPS Power, and critical cooling capacity management expertise
Vendor selection skills with ability to ensure accurate documentation and cost-effective procurement
Experience managing design, implementation, and vendor support for electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs
Ability to provide proactive and break-fix support for alarm/ticket remediation
Capability to ensure operational sustainability of airport critical environmental systems
Experience developing Design Standards for remote communication spaces and critical systems
Remote coordination skills for airport critical infrastructure maintenance
Documentation review and error remediation capabilities
Remote incident management and resolution skills
Remote installation, configuration, and operational support expertise
Strict adherence to change control processes
Ability to balance multiple priorities within established time constraints
Flexibility to support operations with varying shifts, extended hours, and on-call requirements
Strong written and verbal communication skills
Unwavering commitment to safety and security of self, others, and personal data
Embraces diverse individuals, thinking, and styles
Preferred Qualifications (Competitive Edge)
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
Five or more years of relevant experience in IT infrastructure or critical facilities
IT Project Management Experience (minimum 3 years) within a high-availability communication room and/or data center operating environment
Hands-on experience with daily operational requirements and operation of production systems and equipment
Industry certifications such as PMP, ITIL, BICSI, or equivalent
Experience with airport or transportation infrastructure technology systems
Why You'll Love Working at arenaflex
Our culture is founded on a shared commitment to living our values—Integrity, Honesty, Respect, Perseverance, and Employee Service—every day, in everything we do. Choosing a career at arenaflex gives you the opportunity to see the world while providing exceptional benefits to help you continue climbing along your professional journey.
Competitive Compensation & Financial Benefits
Industry-competitive salary starting at $26 per hour
Performance incentives to reward your hard work and dedication
Industry-leading profit-sharing programs
401(k) with generous direct contribution and company match
Time Off & Work-Life Balance
Generous paid time off including vacation, holidays, and personal days
Flexible work arrangements where applicable
Support for work-life integration
Comprehensive Health & Wellness
Complete health benefits including medical, dental, and vision coverage
Short-term and long-term disability benefits
Life insurance benefits for you and your family
Wellness programs supporting physical, emotional, social, and financial health
Access to employee assistance programs offering support for you and your family members
Free financial education and extensive resources supporting mental health counseling
Career Development & Growth
Career advancement programs designed to help you achieve your long-term career goals
Access to training and professional development opportunities
Mentorship programs connecting you with industry experts
Internal mobility opportunities across various departments
Unique Perks & Travel Benefits
Domestic and International (Buddy) Flight benefits for employees and eligible dependents
Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks
Discounts on car and hotel rentals
Auto, homeowners, and pet insurance options
Work Environment
At arenaflex, we foster a collaborative and innovative work environment where every team member's contribution matters. You'll be joining a diverse team of professionals who are passionate about technology and committed to excellence. Our IT Offices Group works in a dynamic setting that requires adaptability, problem-solving skills, and the ability to thrive under pressure.
We believe in maintaining the highest standards of safety and security while promoting a culture of continuous improvement. You'll have access to cutting-edge tools and technologies, and we'll support you in developing new skills through ongoing training and professional development opportunities.
Ready to Climb Higher with arenaflex?
If you're looking for a challenging and rewarding career where you can make a real impact, arenaflex is the place for you. We invite you to join our team and be part of something greater than yourself. Together, we'll continue to climb to new heights while delivering exceptional experiences for our customers and communities.
Don't miss this opportunity to grow your career with an industry leader. Apply today and take the first step toward an exciting future with arenaflex!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Now!
Are you ready to take your IT career to new heights? arenaflex is seeking a talented and driven IT Business Analyst to join our IT Offices Group, where you'll play a pivotal role in maintaining and advancing the critical infrastructure that keeps airport communication systems running smoothly. This is more than just a job—it's an opportunity to be part of a team that powers connectivity across one of the most dynamic industries in the world. If you're passionate about technology, thrive in fast-paced environments, and want to make a meaningful impact, we invite you to explore this exciting opportunity with arenaflex.
About arenaflex
At arenaflex, we believe in connecting people and places while fostering a culture of innovation, integrity, and excellence. Established with a vision to transform the transportation and connectivity landscape, arenaflex has grown into a leading organization committed to delivering outstanding services across multiple domains. Our foundation is built on a rich heritage dating back to 1924, and today, we continue to push boundaries while staying true to our core values: Trustworthiness, Honesty, Respect, Perseverance, and Employee Service.
Working at arenaflex means becoming part of a global network that spans continents and touches millions of lives daily. Whether it's enabling seamless travel experiences or ensuring critical communication infrastructure operates without interruption, our team members are at the heart of everything we do. We pride ourselves on creating an environment where diverse perspectives are valued, innovation is encouraged, and every individual has the chance to grow both professionally and personally.
The Role: IT Business Analyst – IT Offices
As an IT Business Analyst within our IT Offices Group, you will be responsible for providing expert IT administration, project management, and support to ensure the operational sustainability of the critical infrastructure that supports our airport communication domains. This position is essential to maintaining seamless operations across our vast network, and you'll be working with cutting-edge technology in a collaborative environment.
Our IT Offices Group is the backbone of our technological infrastructure, overseeing site implementations, inventories, system planning, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room climate control equipment. You'll be instrumental in supporting IT labs that enable our client application and engineering teams with workstations, hardware, and access to test their applications—directly contributing to innovation and operational excellence.
Key Responsibilities
Infrastructure Management: Lead IT administration of all site implementations, inventories, system planning, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room climate control equipment
Laboratory Support: Provide IT support for IT labs to align client application and engineering teams with workstations, hardware, and testing access
Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms
Operations & Monitoring: Manage, operate, support, and monitor all critical facilities infrastructure for data centers and remote communication room equipment
Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
Network Integrity: Support IT Offices grounds fiber ring to maintain the integrity and service continuity of airport and campus facilities underground fiber ring infrastructure
Policy Implementation: Recommend and implement departmental policies, guidelines, regulations, and procedures while ensuring compliance with all governing corporate standards
Project Management: Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements
Vendor Management: Select IT and critical facilities services, ensuring accurate documentation, securing best prices for products and services, and guaranteeing vendor contractual obligations are met
Capital Planning: Perform capital forecasting and project management for airport critical equipment lifecycle replacement
Corporate Collaboration: Support Corporate Real Estate projects involving remote communication room design/work as an IT Offices representative and on-site assessment reporting
Capacity Management: Manage space, UPS power, and critical cooling capacity
System Design: Oversee the design, implementation, and vendor support of electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs for communication rooms
Incident Management: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment
Operational Sustainability: Ensure operational sustainability of airport critical environmental systems
Standards Creation: Develop Design Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems
Maintenance Coordination: Coordinate airport critical infrastructure maintenance and break-fix activities remotely
Documentation Review: Review/Store Maintenance Records and ensure errors are remediated
Remote Support: Provide remote Incident Management resolution for airport critical equipment, as well as remote installation, configuration, and operational support
Change Control: Maintain strict adherence to change control activities
What We're Looking For
Minimum Qualifications (Required)
Bachelor's Degree in a relevant field or equivalent combination of education and experience
Strong ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers
Knowledge of data center technology and critical facilities infrastructure
Project management experience for remote communication room standards capital improvements, upgrades, and enhancements
Capital forecasting and project management experience for airport critical equipment lifecycle replacement
Experience supporting Corporate Real Estate projects as an IT representative with on-site assessment capabilities
Space, UPS Power, and critical cooling capacity management expertise
Vendor selection skills with ability to ensure accurate documentation and cost-effective procurement
Experience managing design, implementation, and vendor support for electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs
Ability to provide proactive and break-fix support for alarm/ticket remediation
Capability to ensure operational sustainability of airport critical environmental systems
Experience developing Design Standards for remote communication spaces and critical systems
Remote coordination skills for airport critical infrastructure maintenance
Documentation review and error remediation capabilities
Remote incident management and resolution skills
Remote installation, configuration, and operational support expertise
Strict adherence to change control processes
Ability to balance multiple priorities within established time constraints
Flexibility to support operations with varying shifts, extended hours, and on-call requirements
Strong written and verbal communication skills
Unwavering commitment to safety and security of self, others, and personal data
Embraces diverse individuals, thinking, and styles
Preferred Qualifications (Competitive Edge)
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
Five or more years of relevant experience in IT infrastructure or critical facilities
IT Project Management Experience (minimum 3 years) within a high-availability communication room and/or data center operating environment
Hands-on experience with daily operational requirements and operation of production systems and equipment
Industry certifications such as PMP, ITIL, BICSI, or equivalent
Experience with airport or transportation infrastructure technology systems
Why You'll Love Working at arenaflex
Our culture is founded on a shared commitment to living our values—Integrity, Honesty, Respect, Perseverance, and Employee Service—every day, in everything we do. Choosing a career at arenaflex gives you the opportunity to see the world while providing exceptional benefits to help you continue climbing along your professional journey.
Competitive Compensation & Financial Benefits
Industry-competitive salary starting at $26 per hour
Performance incentives to reward your hard work and dedication
Industry-leading profit-sharing programs
401(k) with generous direct contribution and company match
Time Off & Work-Life Balance
Generous paid time off including vacation, holidays, and personal days
Flexible work arrangements where applicable
Support for work-life integration
Comprehensive Health & Wellness
Complete health benefits including medical, dental, and vision coverage
Short-term and long-term disability benefits
Life insurance benefits for you and your family
Wellness programs supporting physical, emotional, social, and financial health
Access to employee assistance programs offering support for you and your family members
Free financial education and extensive resources supporting mental health counseling
Career Development & Growth
Career advancement programs designed to help you achieve your long-term career goals
Access to training and professional development opportunities
Mentorship programs connecting you with industry experts
Internal mobility opportunities across various departments
Unique Perks & Travel Benefits
Domestic and International (Buddy) Flight benefits for employees and eligible dependents
Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks
Discounts on car and hotel rentals
Auto, homeowners, and pet insurance options
Work Environment
At arenaflex, we foster a collaborative and innovative work environment where every team member's contribution matters. You'll be joining a diverse team of professionals who are passionate about technology and committed to excellence. Our IT Offices Group works in a dynamic setting that requires adaptability, problem-solving skills, and the ability to thrive under pressure.
We believe in maintaining the highest standards of safety and security while promoting a culture of continuous improvement. You'll have access to cutting-edge tools and technologies, and we'll support you in developing new skills through ongoing training and professional development opportunities.
Ready to Climb Higher with arenaflex?
If you're looking for a challenging and rewarding career where you can make a real impact, arenaflex is the place for you. We invite you to join our team and be part of something greater than yourself. Together, we'll continue to climb to new heights while delivering exceptional experiences for our customers and communities.
Don't miss this opportunity to grow your career with an industry leader. Apply today and take the first step toward an exciting future with arenaflex!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Now!