IT Asset Analyst
Job Title: SACM (Software Asset Configuration Management) Analyst Austin, TX
Location: Must be in driving distance of Austin, TX. Will be required to work in office in addition to work from home
Job description:
Gain Familiarity with established processes and procedures in the Service Management Manual (SMM), specifically:
502 - Asset Inventory and Management
504 - Configuration Management
514 Procurement
515 Software License Management
519 Application Portfolio Management
Registers and/or ensures registration of new Assets / Configuration Items (CIs), Contracts as appropriate
Maintains proper relationships as outlined in the SMM
Assist in the Audits of the CMDB to ensure accuracy through automation and data validation in conjunction with the Data Quality Management (DQM) workstream
Proactively identifies discrepancies and drives to closure CMDB Updates to maintain accuracy of the CMDB
Provides reporting, both operational and ad-hoc reports as requested
Follows and promotes SACM/SWLC processes & technology standards
Works closely with the stakeholders of CMDB data and ensures CI changes are reflected in accordance with established processes and procedures as outlined in the SMM
Facilitates meetings with stakeholders to discuss current projects, future enhancements and continuous service improvement as needed
Special projects to address on-going CMDB accuracy and completeness
Identification of process improvements
Required Skills:
Experience with SW Licensing and/ or Strong desire to learn software licensing
Experienced with Microsoft Office 365, with advance skills in MS Excel and Outlook
Experience using ticketing tool, ServiceNow preferred
Self-Motived, Strong attention to detail, Strong organizational skills, and Strong time management skills
Excellent communication skills (both written and oral)
Team player with a positive attitude
Local to Austin, TX and willing to work a hybrid work schedule
ITAR requires US Citizen or Green Card Holder
Desired Skills:
Aware of IT Service Management processes and ITIL
Aware of basic statistical data analysis techniques
Ability and comfortable interacting with all levels of management, business leaders and technology stakeholders
Experience in using data management platforms and/or reporting platforms including SQL queries against databases
Basic Java or JavaScript
ITIL v4 Certified (or willing to become certified within 1 year and based on ITIL v4 certification class availability)
Proficiency in ServiceNow
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Apply Now
Location: Must be in driving distance of Austin, TX. Will be required to work in office in addition to work from home
Job description:
Gain Familiarity with established processes and procedures in the Service Management Manual (SMM), specifically:
502 - Asset Inventory and Management
504 - Configuration Management
514 Procurement
515 Software License Management
519 Application Portfolio Management
Registers and/or ensures registration of new Assets / Configuration Items (CIs), Contracts as appropriate
Maintains proper relationships as outlined in the SMM
Assist in the Audits of the CMDB to ensure accuracy through automation and data validation in conjunction with the Data Quality Management (DQM) workstream
Proactively identifies discrepancies and drives to closure CMDB Updates to maintain accuracy of the CMDB
Provides reporting, both operational and ad-hoc reports as requested
Follows and promotes SACM/SWLC processes & technology standards
Works closely with the stakeholders of CMDB data and ensures CI changes are reflected in accordance with established processes and procedures as outlined in the SMM
Facilitates meetings with stakeholders to discuss current projects, future enhancements and continuous service improvement as needed
Special projects to address on-going CMDB accuracy and completeness
Identification of process improvements
Required Skills:
Experience with SW Licensing and/ or Strong desire to learn software licensing
Experienced with Microsoft Office 365, with advance skills in MS Excel and Outlook
Experience using ticketing tool, ServiceNow preferred
Self-Motived, Strong attention to detail, Strong organizational skills, and Strong time management skills
Excellent communication skills (both written and oral)
Team player with a positive attitude
Local to Austin, TX and willing to work a hybrid work schedule
ITAR requires US Citizen or Green Card Holder
Desired Skills:
Aware of IT Service Management processes and ITIL
Aware of basic statistical data analysis techniques
Ability and comfortable interacting with all levels of management, business leaders and technology stakeholders
Experience in using data management platforms and/or reporting platforms including SQL queries against databases
Basic Java or JavaScript
ITIL v4 Certified (or willing to become certified within 1 year and based on ITIL v4 certification class availability)
Proficiency in ServiceNow
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Apply Now