IT Administrator, Mid-Level (Remote)
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Job Summary:
HealthEZ is seeking a Help Desk & Network Administrator to join our growing IT team. This hybrid role will provide hands-on end-user support while also administering and enhancing our infrastructure, focusing on Microsoft Azure, Microsoft 365, and Entra ID identity management.
Responsibilities:
• Provide Tier 1 & 2 technical support for desktops, laptops (Windows/Mac), mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, remote tools, and in-person.
• Manage support tickets from creation to resolution, ensuring timely follow-up and thorough documentation.
• Administer Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and related services.
• Manage Azure Active Directory / Entra ID for user accounts, roles, security groups, and conditional access policies.
• Assist with Azure Virtual Machines, Azure networking, and resource management.
• Support identity and access management, MFA, SSO, and security compliance requirements.
• Maintain and troubleshoot network infrastructure (LAN/WAN/Wi-Fi, firewalls, switches, VPN).
• Support and maintain VMware virtual environments and Windows Server infrastructure.
• Assist with system monitoring, patching, backups, and disaster recovery.
• Participate in IT projects, technology rollouts, and process improvement initiatives.
• Develop and maintain IT documentation for systems, configurations, and procedures.
• Research, recommend, and implement tools and solutions to enhance performance, security, and efficiency.
Qualifications:
Required:
• 3+ years of experience in technical support and/or system/network administration.
• Strong knowledge of Microsoft Azure administration and services
• Strong knowledge of Microsoft 365 suite administration
• Strong knowledge of Entra ID / Azure Active Directory
• Strong knowledge of Windows & macOS environments
• Experience with VMware administration
• Experience with TCP/IP networking fundamentals
• Experience with Remote access tools (VPN, RDP, etc.)
• Excellent troubleshooting skills, proactive problem-solving mindset, and ability to work independently and collaboratively.
• Strong communication and interpersonal skills with the ability to build rapport across the organization.
Preferred:
• Bachelor’s degree in IT, Computer Science, or related field preferred; equivalent experience considered.
• Cisco switches/routers (preferred)
• Anti-virus/malware solutions (CrowdStrike experience preferred)
• VoIP/phone system support (8x8 experience a plus)
Company:
HealthEZ is an independent third-party administrator of employer-sponsored, self-funded medical plans. Founded in 1982, the company is headquartered in Bloomington, Minnesota, USA, with a team of 51-200 employees. The company is currently Growth Stage. HealthEZ has a track record of offering H1B sponsorships.
Apply Now
Apply Now
Job Summary:
HealthEZ is seeking a Help Desk & Network Administrator to join our growing IT team. This hybrid role will provide hands-on end-user support while also administering and enhancing our infrastructure, focusing on Microsoft Azure, Microsoft 365, and Entra ID identity management.
Responsibilities:
• Provide Tier 1 & 2 technical support for desktops, laptops (Windows/Mac), mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, remote tools, and in-person.
• Manage support tickets from creation to resolution, ensuring timely follow-up and thorough documentation.
• Administer Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and related services.
• Manage Azure Active Directory / Entra ID for user accounts, roles, security groups, and conditional access policies.
• Assist with Azure Virtual Machines, Azure networking, and resource management.
• Support identity and access management, MFA, SSO, and security compliance requirements.
• Maintain and troubleshoot network infrastructure (LAN/WAN/Wi-Fi, firewalls, switches, VPN).
• Support and maintain VMware virtual environments and Windows Server infrastructure.
• Assist with system monitoring, patching, backups, and disaster recovery.
• Participate in IT projects, technology rollouts, and process improvement initiatives.
• Develop and maintain IT documentation for systems, configurations, and procedures.
• Research, recommend, and implement tools and solutions to enhance performance, security, and efficiency.
Qualifications:
Required:
• 3+ years of experience in technical support and/or system/network administration.
• Strong knowledge of Microsoft Azure administration and services
• Strong knowledge of Microsoft 365 suite administration
• Strong knowledge of Entra ID / Azure Active Directory
• Strong knowledge of Windows & macOS environments
• Experience with VMware administration
• Experience with TCP/IP networking fundamentals
• Experience with Remote access tools (VPN, RDP, etc.)
• Excellent troubleshooting skills, proactive problem-solving mindset, and ability to work independently and collaboratively.
• Strong communication and interpersonal skills with the ability to build rapport across the organization.
Preferred:
• Bachelor’s degree in IT, Computer Science, or related field preferred; equivalent experience considered.
• Cisco switches/routers (preferred)
• Anti-virus/malware solutions (CrowdStrike experience preferred)
• VoIP/phone system support (8x8 experience a plus)
Company:
HealthEZ is an independent third-party administrator of employer-sponsored, self-funded medical plans. Founded in 1982, the company is headquartered in Bloomington, Minnesota, USA, with a team of 51-200 employees. The company is currently Growth Stage. HealthEZ has a track record of offering H1B sponsorships.
Apply Now
Apply Now