Inventory Operations Coordinator

Title: Inventory Operations Coordinator Department Code & Name: Retail / Merchandising & Ecommerce Reports To: Director of Planning, Merchandising FLSA Status: Exempt Direct Reports: 0 Location: Remote (U.S.-based) with occasional travel for site visits and business-related events Job Summary: The Retail Operations Coordinator, Merchandising & Ecommerce supports the Merchandising, Planning, and Ecommerce teams by ensuring accurate, timely, and launch-ready product, pricing, and inventory data across systems. This highly execution-focused role plays a critical part in bringing LOVB merchandise to life — from team launches to seasonal drops — by maintaining data integrity, supporting customer experience, and contributing to scalable retail operations in a fast-growing professional sports league. Essential Duties and Responsibilities: • Serve as the first point of contact for customer inquiries via email, social media (TikTok), and future platform-integrated support tools. • Resolve order issues, returns, shipping delays, and product-related questions promptly and professionally. • Maintain a high level of customer satisfaction and brand trust through responsive, empathetic communication. • Document and escalate recurring customer or system issues to appropriate internal teams. • Support Merchants and Planners with SKU creation, product setup, pricing, and inventory data entry. • Maintain accurate and consistent product information across merchandising, planning, and ecommerce systems. • Partner with the Ecommerce team to ensure products are site-ready for launches, drops, and promotions. • Validate, audit, and reconcile data across systems and reports to ensure accuracy. • Assist with seasonal and team-specific merchandise launches, including timelines and readiness checks. • Run and maintain sales, inventory, and performance reports to support business decision-making. • Maintain and update product data in Shopify, ensuring accuracy and consistency. • Conduct regular audits of product listings, checkout flows, and user experience to identify and resolve issues. • Support testing and QA for product launches, promotions, and site updates. • Document processes and contribute to building scalable retail operations as LOVB grows. Required Skills/Abilities: • 3+ years of experience in retail operations, merchandising, planning, or ecommerce. • Strong attention to detail with comfort in high-volume data entry and audits. • Proficiency in Excel or Google Sheets, including basic formulas; lookups and pivots preferred. • Experience with ecommerce platforms or retail systems; Shopify strongly preferred. • Strong organizational and time management skills with the ability to prioritize and meet deadlines. • Excellent written and verbal communication skills with a customer-first mindset. • Ability to manage multiple tasks in a fast-paced, evolving environment. • High attention to detail and ability to handle data and customer information with discretion. • Self-starter who can work independently while collaborating effectively in a remote team environment. • Interest in sports, volleyball, or building something new from the ground up. Behavioral Competencies: • Customer-focused and empathetic in problem-solving • Detail-oriented with a high standard for accuracy • Proactive and solutions-driven • Collaborative and team-oriented • Adaptable and comfortable with change in a startup environment • Organized, dependable, and accountable Education and Experience: • Bachelor’s degree preferred. • Minimum of three years of relevant experience in retail operations, merchandising, planning, ecommerce, or a related field required. Work Environment & Physical Requirements: • Ability to operate a computer and use a keyboard, mouse, and video conferencing tools for extended periods. • Ability to clearly communicate via video, phone, email, and written channels. • Ability to work effectively in a remote environment. • Occasional travel may be required for site visits, team launches, or business-related events. Apply tot his job