International Partner Success Specialist (Remote)
About the position Responsibilities • Provide 'White Glove' customer service to ensure an excellent onboarding experience. • Manage implementation and onboarding of all new and renewing partners. • Understand and anticipate customer's needs. • Accommodate global time zones by demonstrating flexible working hours. • Employ clear communication strategies, especially with non-native English speakers. • Address customer requests with a problem-solving mindset. • Act as a proactive 'doer' to resolve customer issues promptly. • Foster a positive team dynamic and contribute to a collaborative environment. • Identify decision makers, stakeholders, and users for the customer. • Deliver engaging, comprehensive trainings to customers. • Project manage new client implementations via email, phone, and web-based tools. • Track implementation tasks against a schedule and coordinate with internal staff. • Take a proactive data-driven approach to customer adoption and usage metrics. • Identify churn risks and develop proactive plans to increase customer retention. • Conduct onboarding webinars for multiple customers with expert presentation skills. • Work closely with the sales team to manage accounts post-sale through renewal. • Provide ongoing feedback to improve client onboarding and implementation success. Requirements • 2-4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management. • Bachelor's Degree in business, education, or related areas required. • Experience with Teaching Strategies products and services highly preferred. • Ability to work flexible hours, often late night and/or early morning for customer calls. • Experience with Salesforce or another CRM solution is highly desired. • Proven track record of delivering excellent customer experiences. • Strong analytical, problem-solving, and troubleshooting skills. • Excellent written and verbal communication skills. • Effective organizational and time management skills. • Effective presentation skills. Nice-to-haves • Experience with innovative and proactive mindsets in customer service. • Ability to communicate comfortably at multiple levels with customers. Benefits • Competitive compensation package • Employee Equity Appreciation Program • Health and wellness insurance benefits • 401k with employer match • Flexible work environment • Unlimited paid time off (including paid holidays and Winter Break) • Paid parental leave • Tuition assistance and professional development opportunities • Best in class technology equipment for every employee • Penthouse suite in downtown DC near Washington National's Stadium and Audi Field Apply tot his job