Intern: Americas Systems Engineering - Remote

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.The America’s SE intern(s), reporting into the VSE team, will play an essential role in supporting several key initiatives during their time at Extreme Networks. They will gain hands-on experience across a variety of technical and sales functions, including product comparison, lab testing, competitive analysis, and content development. By working closely with SEs and other teams, they will develop a well-rounded understanding of the sales and product lifecycle at Extreme Networks. The intern will work with the team to determine a capstone project that they will present on at the conclusion of the internship.Position Responsibilities• Testing of our internal AI systems• Participate in weekly calls, discuss testing needs and results• Update documentation for better AI outcomes and help train partners on how to get results as we expand the partner AI program.• Create concise 3-4 page slide decks for each of Extreme’s products, summarizing key features and benefits for quick reference before customer demos or meetings.• Conduct competitive analysis to update and maintain the competitive data within the Iris tool, ensuring that all information is current and accurate.• Work with the PLM team to gather information and assist in adding new products into the Iris tool.• Regularly review and update workshop slides and product testing materials to ensure screenshots are up-to-date, and all steps are clearly outlined.• Assist SEs on customer calls, gaining exposure to quoting processes and participating in real-world sales activities.• Work with demonstration kit SMEs to learn how to upgrade firmware, make configuration changes and conduct basic demos. • Create short overview videos of how customers can perform basic processes (e.g. Open a ticket with GTAC, add a device to XIQ, deploy XIQ-SE, link XIQ to support portal etc.)Requirements (Intern Level)• Must have a basic understanding of networking technologies.• Currently pursuing a Bachelor or Masters degree in IT, Networking, or Engineering • Excellent communication and computer skills are a requirement, specifically Microsoft Office applications (Outlook, Excel, Word, PowerPoint).• Self-motivated with a proactive attitude and the ability to work independently with some direction.• Excellent time management, communication and organizational skills • Willingness to adapt to changing work environments/people/process/toolsThe ideal intern should be studying IT, networking, or engineering with a basic understanding of networking technologies. They should have strong communication skills for creating clear, concise content and be detail-oriented when updating documentation or performing competitive analysis. Effective time management is crucial for handling multiple tasks and meeting deadlines. They should be eager to learn about Extreme Networks' products, competitive landscape, and sales processes. They should also be comfortable working in a team, and ready to develop skills in technology, sales and and content creation. Additional Information Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme'swebsiteor follow us on Twitter, LinkedIn, and Facebook.We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

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