Intermediate Member Debt Representative
About the position
Responsibilities
ā¢ Uses established procedures to carry out and resolve non-complex delinquency work assignments and conducts member research as necessary.
ā¢ Makes outbound phone calls to delinquent members across all USAA product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
ā¢ Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
ā¢ With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
ā¢ Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within USAA standards.
ā¢ Under close supervision, completes required account verification and account maintenance.
ā¢ Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
ā¢ Collaborates with team members to resolve issues and identify appropriate issues for escalation.
ā¢ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
ā¢ High School Diploma or General Equivalency Diploma required.
ā¢ 1 year of combined customer contact, sales, or collections experience in the financial services industry.
ā¢ Strong verbal and written communication skills.
Nice-to-haves
ā¢ 2+ years experience within MDS Mainstream at USAA
ā¢ US military experience through military service or a military spouse/domestic partner
Benefits
ā¢ Comprehensive medical, dental and vision plans
ā¢ 401(k)
ā¢ Pension
ā¢ Life insurance
ā¢ Parental benefits
ā¢ Adoption assistance
ā¢ Paid time off program with paid holidays plus 16 paid volunteer hours
ā¢ Various wellness programs
ā¢ Career path planning and continuing education
Apply Now
Apply Now
Responsibilities
ā¢ Uses established procedures to carry out and resolve non-complex delinquency work assignments and conducts member research as necessary.
ā¢ Makes outbound phone calls to delinquent members across all USAA product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
ā¢ Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
ā¢ With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
ā¢ Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within USAA standards.
ā¢ Under close supervision, completes required account verification and account maintenance.
ā¢ Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
ā¢ Collaborates with team members to resolve issues and identify appropriate issues for escalation.
ā¢ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
ā¢ High School Diploma or General Equivalency Diploma required.
ā¢ 1 year of combined customer contact, sales, or collections experience in the financial services industry.
ā¢ Strong verbal and written communication skills.
Nice-to-haves
ā¢ 2+ years experience within MDS Mainstream at USAA
ā¢ US military experience through military service or a military spouse/domestic partner
Benefits
ā¢ Comprehensive medical, dental and vision plans
ā¢ 401(k)
ā¢ Pension
ā¢ Life insurance
ā¢ Parental benefits
ā¢ Adoption assistance
ā¢ Paid time off program with paid holidays plus 16 paid volunteer hours
ā¢ Various wellness programs
ā¢ Career path planning and continuing education
Apply Now
Apply Now