Integrated Customer Service Supervisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours• 401(k) with company match• Paid vacation, sick, personal and parental leave time• Paid Volunteer Time: giving back to our communities is important to us• Employee Recognition Program – convert your recognition points into gift cards• Employee Assistance Program – offers benefits to help you manage daily responsibilities• Access to on-demand training courses to advance further in your careerJob DescriptionThe Supervisor, Integrated Customer Services is a high-impact leadership role responsible for overseeing a team of 20+ employees across 10+ client programs. This role ensures consistent delivery of performance, quality, and service level goals in a fast-moving, metrics-driven environment.This position requires a hands-on, business-first leader who can manage multiple priorities, drive accountability, and actively develop a team while ensuring operational excellence and client success.Key ResponsibilitiesLead, coach, and develop a team of 20+ employees across multiple client programsOwn team performance, including productivity, quality, attendance, and engagementEnsure service levels, KPIs, and client deliverables are consistently metAct as escalation point for team and customer issues, resolving quickly and effectivelyPartner with Workforce Management to maintain proper staffing and performance alignmentMonitor daily metrics and take real-time action to address gaps or risksDrive coaching, feedback, and performance improvement across the teamSupport process improvements to increase efficiency, quality, and customer satisfactionEnsure accurate reporting, documentation, and operational executionLeadership ExpectationsOperate with a business-first mindset, balancing people leadership with performance outcomesBe highly responsive, proactive, and solution-oriented in a fast-moving environmentTake full ownership of team and operational resultsLead with a hands-on approach—actively engaged in daily performance and supportDrive accountability, urgency, and continuous improvementPartner with Manager and HR on performance management and hiring decisionsEnsure adoption of process changes and program updates across the teamWhat Success Looks LikeConsistent achievement of KPIs across all programsStrong team performance, engagement, and retentionProactive problem-solving with minimal escalationHigh accuracy, quality, and operational efficiencyA culture of accountability, ownership, and results-driven executionQualificationsPrior leadership experience required (Supervisor or Team Lead level)Experience managing 15+ employees preferredExperience supporting multiple programs or clients strongly preferred4+ years in customer service, contact center, or operations environmentsStrong multitasking, organization, and decision-making skillsProven ability to lead in a metrics-driven environmentHigh reliability, punctuality, and accountabilityStrong communication and interpersonal skillsProficiency in Microsoft Office and data systemsBilingual (English/Spanish) a plusDOT RequirementsIf applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.Compensation Range$52,000.00 - $74,400.00CurrencyUSDTypeSalaryAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.