Insurance Verification Representative

Description:
• Responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care
• Verification of insurance eligibility, benefits and obtaining authorization for insurance carriers for all outpatient office visits and procedures
• Must project a positive image of the organization and department
• Accounts are completed in a timely manner in support of patient satisfaction
• Completes the checklist and document co-pay
• Assists in educating and acts as a resource to patients, primary care and specialty care practices
• Communicates with patients and/or departments regarding authorization denial

Requirements:
• High School Diploma or equivalent
• Computer literate (EPIC scheduling and registration application experience a plus)
• Strong written and oral communication skills
• Able to work in a team environment
• Graceful under pressure and stressful situations
• Demonstrated knowledge of insurances, including authorization/referrals guidelines and requirements
• Demonstrated ability to communicate effectively in written and verbal form
• Bi-lingual knowledge a plus
• Demonstrated ability to communicate effectively with physicians, customers, teammates and other staff
• Ability to interact and assist patients of all ages, cultural background and with special needs
• Ability to work under a high level of stress with time constraints while maintaining composure
• Maintain a high level of diplomacy when dealing with stressful situations
• Is innovative, proactive and resourceful in problem solving
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Benefits:
• Competitive salaries
• Comprehensive benefits package including medical, dental, tuition remission and more.

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