Instructional Designer job at Fiserv in NE
Instructional Designer
remote type
Remote
locations
Remote, Nebraska
time type
Full time
job requisition id
R-10384754
Job Title
Instructional Designer
The Instructional Designer supports the development of associate knowledge, skills, and performance by creating high‑quality training programs aligned with business objectives. This role is responsible for designing and developing a broad range of learning materials—including classroom and virtual courseware, job aids, facilitator guides, assessments, presentations, and multimedia resources. Content will include both technical and non‑technical topics related primarily to the products, systems, and interaction skills essential for contact center associates.
This position reports to the Learning Manager within the Customer Solutions Learning and Knowledge Solutions (LKS) Department.
What You Will Do
Training Design & Development
Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines.
Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs.
Methodology Application
Apply the ADDIE instructional design model using a balance of structured and iterative approaches.
Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners.
Consulting & Collaboration
Serve as a learning consultant to ensure training solutions align with evolving business priorities.
Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance.
Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams.
Facilitation Support
Provide guidance to facilitators on effective delivery of developed training materials.
Maintain and update training content to reflect current systems, processes, and best practices.
Continuous Improvement
Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you will need to have:
3+ years of an equivalent combination of educational background, related experience, and/or military experience; or a 4-year college degree in a related field
1+ years of experience collaborating with stakeholders and applying basic project management skills.
1+ years of experience designing and developing learning materials within a contact center or customer service environment.
Proficiency with design and development tools such as Adobe Creative Cloud and Articulate 360.
Demonstrated integrity, initiative, and the ability to work independently and effectively in a remote environment.
Good time management and project management with ability to work independently and manage multiple projects simultaneously.
What Would Be Great to Have
Bachelor’s degree in related discipline.
Experience providing learning and development consulting.
Familiarity with instructional design and training delivery best practices.
A proactive approach to staying current with evolving instructional design methods and tools.
Certification or practical experience with ADDIE, Agile, SAM, or similar design methodologies.
Knowledge of Money Network products, procedures, and systems.
How you’ll work:
This role is remote, Monday through Friday.
This role requires the use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Apply Now
Apply Now
remote type
Remote
locations
Remote, Nebraska
time type
Full time
job requisition id
R-10384754
Job Title
Instructional Designer
The Instructional Designer supports the development of associate knowledge, skills, and performance by creating high‑quality training programs aligned with business objectives. This role is responsible for designing and developing a broad range of learning materials—including classroom and virtual courseware, job aids, facilitator guides, assessments, presentations, and multimedia resources. Content will include both technical and non‑technical topics related primarily to the products, systems, and interaction skills essential for contact center associates.
This position reports to the Learning Manager within the Customer Solutions Learning and Knowledge Solutions (LKS) Department.
What You Will Do
Training Design & Development
Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines.
Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs.
Methodology Application
Apply the ADDIE instructional design model using a balance of structured and iterative approaches.
Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners.
Consulting & Collaboration
Serve as a learning consultant to ensure training solutions align with evolving business priorities.
Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance.
Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams.
Facilitation Support
Provide guidance to facilitators on effective delivery of developed training materials.
Maintain and update training content to reflect current systems, processes, and best practices.
Continuous Improvement
Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you will need to have:
3+ years of an equivalent combination of educational background, related experience, and/or military experience; or a 4-year college degree in a related field
1+ years of experience collaborating with stakeholders and applying basic project management skills.
1+ years of experience designing and developing learning materials within a contact center or customer service environment.
Proficiency with design and development tools such as Adobe Creative Cloud and Articulate 360.
Demonstrated integrity, initiative, and the ability to work independently and effectively in a remote environment.
Good time management and project management with ability to work independently and manage multiple projects simultaneously.
What Would Be Great to Have
Bachelor’s degree in related discipline.
Experience providing learning and development consulting.
Familiarity with instructional design and training delivery best practices.
A proactive approach to staying current with evolving instructional design methods and tools.
Certification or practical experience with ADDIE, Agile, SAM, or similar design methodologies.
Knowledge of Money Network products, procedures, and systems.
How you’ll work:
This role is remote, Monday through Friday.
This role requires the use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Apply Now
Apply Now