Insights Analyst

Meltwater is a global company that empowers clients through data-driven insights. The Insights Analyst will transform data into meaningful narratives, conduct quantitative and qualitative analyses, and ensure high-quality report delivery for clients.ResponsibilitiesInterpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formatsConduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risksCraft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylinesMaintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverablesUphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesionAddress customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiencyConduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trendsOwn the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clientsUtilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisionsDevelop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the teamSkillsBachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis0-2 years of relevant work experience (client-facing roles are advantageous)Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in EnglishProficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functionsMeticulous attention to detail, adept at handling recurring tasks and ensuring data integrityProficient report writing skills, covering both qualitative and quantitative aspectsCustomer-focused mindset with a commitment to exceptional client servicingCritical thinking skills, facilitating insights derived from data analysisStrong interest in current affairs, mainstream media, and social media trendsComfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locationsA keen interest in learning, adaptability, and resilience in a dynamic work environmentExcellent written and verbal communication skills in English, particularly in report writingThe ability to legally work in the country of hire is required for this positionBenefitsComprehensive paid time off that allows you to have an enhanced work-life balance.Excellent medical, dental, and vision options401(k) matching, life insurance, commuter benefits, and parental leave plansComplimentary CalmApp subscription for you and your loved ones, because mental wellness matters.Energetic work environment with a hybrid work style, providing the balance you need.Ongoing professional development opportunities to elevate your careerCompany OverviewMeltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.meltwater.com/.



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