Inside Sales & Training Associate

CEFALY Technology is transforming migraine care with innovative therapeutic solutions. The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing account support and training to healthcare providers while ensuring a high-quality customer experience. Responsibilities Serve as the main interface for institutional customers through phone, email, and video conferencing Act as the primary customer contact for assigned accounts Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers Travel on-site to provide high-quality training to healthcare providers Schedule and follow up on Regional Trainer in-service meetings Process and track customer orders accurately Work collaboratively with Customer Service to resolve questions, issues, and complaints Use initiative to improve personal skills and departmental processes Drive add-on and associative sales Convert prospects into active customers Works collaboratively with Inside Sales Representatives & Trainers Represent CEFALY Technology at trade shows and medical conferences Adapt to evolving business needs and take on other duties as required Generate new leads and maintain accurate contact information in Salesforce Perform additional duties as assigned Skills You must be located in the state of California Strong business acumen and sound professional judgment Excellent communication skills in written and spoken English, including grammar and professional tone Proficiency with Microsoft Excel, Word, and Outlook Solid organizational and time-management skills Ability to navigate remote customer environments and facility endpoints Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field Medical or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience Proven understanding of clinical environments and medical terminology Candidates with relevant internships or strong transferable skills will also be considered Reliable, dependable, punctual, and detail oriented Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines Strong interpersonal and communication skills Solution-oriented, accountable, and collaborative Motivated and eager to learn; open to ongoing training and development Demonstrated initiative and willingness to take ownership of tasks Experience using a CRM system; Salesforce preferred Experience with VA Medical Centers is a plus Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial 1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred Benefits Health insurance (80% employer-paid) Employer-paid Dental and Vision IRA with company match (no vesting period) Paid PTO Paid company holidays Company Overview Cefaly Technology is a Medical Devices. It was founded in 2004, and is headquartered in Seraing, Liege, BEL, with a workforce of 11-50 employees. Its website is