Inside Sales /Service Writer

REIC Rentals is a nationally recognized leader in specialty and general equipment rentals, seeking a driven Inside Sales/Service Writer to join their team in Moses Lake, WA. This hybrid role involves providing customer support, managing parts inventory, and overseeing service orders to ensure operational efficiency and customer satisfaction.ResponsibilitiesAnswer incoming calls, reservations, and dispatch requestsAssist customers in person and over the phoneRecommend safe, appropriate rental equipmentNegotiate rental rates to maximize profitabilityMaintain accurate rental transactions and inventory countsWalk the yard daily to stay familiar with equipment statusKeep the counter, showroom, and yard organizedTake customer calls for rental equipment issuesCreate and close purchase ordersOrder parts for internal repairsEnter accurate parts and labor data into POR systemManage parts inventory, stocking levels, and pricing schedulesOversee parts profit margins and cost controlsAdminister manufacturer and internal warranty claimsEnsure on-time delivery of parts and manage shipping decisionsConduct periodic inventory counts and manage stale inventoryResearch vendor resources and obtain parts breakdownsSkillsStrong customer service and sales experienceExcellent communication and relationship-building skillsHigh-level proficiency in POR systemMid-to-high Excel spreadsheet skillsStrong attention to detail and organizational skillsClean driving recordInnovative thinker with problem-solving abilityAbility to assist in development and management of budgetsA motivated, reliable team playerComfortable working independently with minimal supervisionAdaptable in both retail counter and operational shop environmentsWilling to cross-train and train others in parts proceduresExperience in equipment rental, construction, or heavy equipment environmentBenefitsHealth, dental, and vision coverage for you and your family401(k) with company match after 60 days3 weeks PTO + 9 paid holidaysOngoing professional development and leadership trainingCompany-paid volunteer opportunitiesA supportive, family-style culture where your ideas and leadership matterCompany OverviewREIC Rentals is a North American equipment partner providing general equipment and specialty equipment rentals for construction, industrial, energy, restoration, mechanical and homeowner projects. It was founded in 2014, and is headquartered in Kalispell, Montana, USA, with a workforce of 501-1000 employees. Its website is https://www.midwayrental.com/.



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