InP - Call Center Supervisor I

The Call Center Supervisor I oversees one or more teams of customer service associates, monitors operations, and ensures professional and courteous customer support services are delivered. They evaluate the quality of customer service associates' calls, provide feedback, and communicate with clients, vendors, and other departments.
Requirements
• Associate's or Bachelor's degree or the equivalent combination of education, training, or work experience
• Considerable knowledge of the company's products, services, and business operations
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
• Ability to lead and manage large teams effectively
• Working knowledge of workforce management practices and tools
• Demonstrated problem-solving and decision-making skills
• Demonstrated analytic and root cause analysis skills for process improvement initiatives
• General skill in the use of MS Office and other standard software applications required to perform the job duties
Benefits
• Opportunity to work fully remotely
• Development opportunities by using the company's on-line training database and LinkedIn Learning
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees)
• Opportunity to get involved in social projects and local initiatives
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration and respect



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