Injury Adjuster

USAA is committed to empowering its members to achieve financial security through exceptional service and trusted advice. As an Injury Adjuster, you will be responsible for adjusting non-attorney involved soft tissue bodily injury claims, ensuring compliance with state laws while delivering high-quality member service. Responsibilities Identifies and handles existing and emerging risks that stem from business activities and the job role Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled Follows written risk and compliance policies, standards, and procedures for business activities Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims Identifies, confirms, and makes coverage decisions on soft tissue claims Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions Provides advice and sets expectations into next steps to members Collaborates and supports team members to resolve issues and identify appropriate matters for escalation Partners and/or directs vendors and internal business partners to facilitate timely claims resolution Supports workload surges and/or Catastrophe Operations as needed Skills High School Diploma or General Equivalency Diploma 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability 1 year auto physical damage or total loss experience Ongoing Professional Development with a focus on Insurance Bachelors' Degree or higher US military experience through military service or a military spouse/domestic partner Benefits Comprehensive medical, dental and vision plans 401(k) Pension Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays plus 16 paid volunteer hours Various wellness programs Career path planning and continuing education Company Overview USAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is