Infrastructure Deliver Leader

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary An Infrastructure Delivery Leader oversees infrastructure services for Medicaid clients and service providers, manages related projects, resolves reliability issues, tracks metrics, and ensures customer satisfaction. This role requires strong leadership, teamwork, vendor management and excellent communication. Your role in our mission Essential Job Functions • Lead the Team: Oversee processes and provide necessary resources. • Manage relationships between business lines and infrastructure delivery partners to align services with business strategy. • Enhance Efficiency: Identify strategies to optimize cost reduction while maintaining high standards of customer satisfaction and fulfilling service delivery obligations. • Supervise infrastructure delivery staff: The Infrastructure Delivery Leader manages teams at each stage of the process and ensures all internal and external service departments are accountable for their tasks. • Infrastructure Delivery Leaders develop and refine service delivery processes to ensure customers consistently receive high-quality experiences. • Oversee the construction, maintenance, and support of infrastructure and system components critical to business operations and IT services. Ensures peak performance by balancing availability, security, efficiency, and functionality. Proactively identifies, manages, and escalates risks arising from business activities for effective monitoring and control. • Build Partnerships: The Infrastructure Delivery Leader is responsible for building partnerships and liaising with internal capability leaders and external service providers to determine services, criteria for the delivery of those services, and develop solutions to any implementation issues that arise. • Join ramp-up efforts to identify effective enterprise practices and standards. • This position requires being On-Call to support or lead incident response and escalations. What We're Looking For • 9+ years of experience in Support Services, Project Management, or Program Administration within the Technology Industry • Strong leadership, organizational, and interpersonal skills with proven ability to build relationships and work collaboratively • Expertise in project management, analytical thinking, and problem-solving • Proficiency with SQL Server and familiarity with Linux and Windows operating systems • Solid understanding of core enterprise infrastructure and effective communication skills What You Should Expect In This Role • Opportunities to travel through your work (0-10%) • Video cameras must be used during all interviews, as well as during the initial week of orientation The deadline to submit applications for this posting is March 30, 2026 The pay range for this position is $80,600.00 - $115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Apply tot his job